Job Description

General Summary:

The Sr. Manager of Quality Engineering is responsible for leading a global team of entry level to experienced professionals focused on creating and maintaining automated tests from manual test scripts and test cases. This role supports day-to-day operations to ensure all test plans are maintained and the automation and architecture of test plans are fully functioning.

Essential Duties and Responsibilities:

• Sets goals and objectives for team members for achievement of operational results
• Manages experienced professionals who exercise latitude and independence in assignments
• Influences others outside of their own job regarding policies, practices, and procedures
• Contributes to policy and strategy implementation for short-term results
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Defines and drives IT quality assurance practices and procedures
• Reviews and analyzes discrepancies in service or performance and recommends updates for products or services
• Oversees test schedules and/or strategies in accordance with project scopes and delivery dates
• Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
• Provides feedback and recommendations on software usability and functionality
• Identifies program deviance from standards and suggests modifications to ensure compliance
• Develops and specifies standards, methods, or procedures to determine product quality or release readiness
• Serves as advanced escalation point for complex reproducing, debugging, and isolating of software problems

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Knowledge of quality assurance methodologies
• Familiarity with object-oriented programming language
• Knowledge of Software Development Life Cycle (SDLC)
• Knowledge of basic builds and deployments
• Strong problem-solving skills with the ability to meet reasonable deadlines
• Knowledge of programming concep

Educational/Vocational/Previous Experience Recommendations:

• Bachelor\'s degree in related field or equivalent business experience
• 6+ years of relevant experience
• 3+ years of managerial experience

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

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