Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.


As the Solution Architect for the Genesys practice, working remote in the US, you will be responsible for providing highly technical expertise during the product sales process. This includes analyzing customer/prospect business requirements, demonstrating the recommended solutions, designing a solution to meet those requirements, gathering and using competitive information, and scoping all technical aspects of the sales process for proposal creation/review.

What You\'ll Be Doing

• Analyze complex business needs presented by the prospects and/or clients and recommend technical solutions.
• Provide technical product expertise during Genesys sales opportunities, both in person and remotely, to include providing live product demonstrations
• Deliver technical presentations to Prospects and Customers.
• Design systems to meet requirements sourced during initial sales process, targeted to specific needs of prospects, that adhere to standards/procedures for designing solutions and system architectures and ensure that TTEC Digital will be able to deliver specified solution.
• Create specification documents for prospective sales, such as solution architecture diagrams, data flow diagrams, server build sheets, database and recording storage sizing calculators
• Work with Development, Implementation, and Support departments to provide project information during internal project kick-off, as well as during the project, as needed, to clarify any questions stemming from pre-sales / design discussions.
• Conduct pilot system roll-outs for proof of concept at prospective customer sites.
• Participate in the business development process, including responding to technical inquiries / RFP documents.
• Attend trade shows to provide technical product information to attendees, including performing presentations and demonstrations at trade shows.

What You\'ll Bring to Us

• A minimum of ten (10) years of experience in the IT field working with key TTEC Digital focus technologies.
• A minimum of two (2) years in a consultative and/or public presentation role within an IT services/software company.
• Bachelor\xe2\x80\x99s degree in an IT-related discipline or equivalent relevant experience in an IT environment.
• Demonstrated aptitude for learning new technologies, including new features or applications within existing technologies such as the Genesys product suite.
• Broad knowledge of telecommunications, data processing systems, and network systems, concepts, and methodologies.
• Strong understanding of business operations and processes, and the ability to identify and implement IT solutions that solve management needs.
• Process Automation experience is a requirement, both from a technical perspective, and a process mapping perspective.

The anticipated range for individuals expressing interest in this position is $120,000 -$150,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. This position is eligible to participate in an incentive program.


Benefits Available to Eligible Employees Include:
Medical, dental, and vision.
Tax-advantaged healthcare accounts.
Financial and income protection benefits.
Paid time off (PTO) and wellness time off


#LI-KQ1


About Us
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.


#LI-RemoteUS