Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.

The Role
The Solution Architect is responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer\'s specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

The Professional in this position will be responsible for clients in NJ or PA and may work from home when not in client or team meetings.

The Main Responsibilities

• Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer\'s management team.
• Customer Solution Development: Analyze and identify our customer\'s business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen\'s services, and meet customer\'s requirements and objectives. Independently completes highly complex and custom designs.
• Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
• Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
• Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What You Bring:

• Minimum 5 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
• Technical pre-sales and/or consulting experience with a progressive track record of increasing levels of solution complexity and responsibility. Able to develop relationships and communicate with senior level customer technical staff and line of business executives. Demonstrated ability to provide consultative guidance and solution design to large enterprise or government customers.
• Possess knowledge of Enterprise Architecture and Design with ability to act autonomously across multiple technology areas.
• Demonstrated proficiency of technical solution knowledge across a minimum three of the four Lumen technology pillars (global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
• Experience in solution consulting - ITIL.
• Strong understanding in Cloud & Architecture design. - Azure, AWS
• Strong understanding in Network Functions Virtualization.
• Strong understanding in Security solutions.- Fortinet, SASE
• Fundamental Telecommunications
• Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.
• Sales Ability: Ability to understand the economic implications of a technical solutions. Can lead discussions with internal stakeholders to construct Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions. Ability to lead complex deal discussions with internal ecosystem including sales, customer success, product & engineering that consider not only technical design but also the customer experience requirements and implications throughout the stages of the customer journey, crafting solutions that achieve the customer\'s desired business outcomes with sophisticated operational models across multiple Lumen technology pillars.
• Approach: Highly proactive, consultative, creative and positive with a can-do attitude even in the most difficult circumstances.
• Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
• Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information.
• Presentation Skills: Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution.
• Some Travel required.
• Industry certifications are a plus
• Education: B.S. in related field or equivalent work experience in the private sector or military

Requisition #: 326605

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\'s included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 94500

Salary Max : 210000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking . click apply for full job details

Lumen Technologies