Job Description

job summary:
Randstad is looking for a Sr. Product Manager with Contact Center and Omni-Channel experience. Must have prior experience with enterprise retail or e-commerce clients as this will be for one of Randstads largest clients.

If you believe you are a good fit, please send your resume to adam.leonard@randstadusa.com.
location: Bentonville, Arkansas
job type: Contract
salary: $67 - 77 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
Responsibilities:

- Define and execute the multi-year Messaging channel strategy roadmap and vision, supporting current needs and deciding what should invest in to position itself for the future.

- Drive the product discovery process for large complex, and/or ambiguous projects.

- Be the subject matter expert on Omnichannel Contact Center Product & Technology.

- Evangelize Omnichannel Contact Center across the organization, drive integration with customers and partners and ensure desired positive impact is achieved

- Build products with superior user experience, understand how customers interact with the experience & iterate on it. This work may include: Requirements writing, feature prioritization, user acceptance testing & feedback, and rollout.

- Ensure analytical methods, tools and resources are in place to identify areas of opportunity for our customer care, including cost savings, contact reduction and customer satisfaction.

- Identify the drivers of critical metrics and KPIs and provide business recommendations accordingly

- Facilitate communication and planning between your 4 In the Box: Customer Care Operations team, CX Product, Design and Engineering. Ability to lead Customer Care Product direction with these audiences with confidence and authority.

- Build strong relationships with stakeholders and end users of our Products. Drive consensus and deliver in a matrixed organization with multiple stakeholders.

- You have strong project management skills that will enable to juggle multiple projects and long lists of requirements at the same time.

- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience

• Education: Bachelors

skills: * Product Management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad