Job Description

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you\xe2\x80\x99re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. \xe2\x80\x9cOur Momentum. Your Moment.\xe2\x80\x9d

This application is the first step in seizing your moment.

This position is responsible for the tactical product management effort for various PSCU products and services. The incumbent will serve as a liaison and subject matter expert to internal and external customers on PSCU\xe2\x80\x99s products and services. Product manager will handle efficiencies, analyze product penetration, define the product release process, and bridge the gaps between different functions within the company and aligning the strategic teams.

Role Responsibilities

• Analyze and review product enhancement requests from various sources and participate with the creation of business requirements for these enhancements.
• Serve as an escalation point, both internally and externally, related to assigned products and applications.
• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide product definitions, objectives, and goals that are responsive to the needs of the end user.
• Work closely with PSCU\xe2\x80\x99s departments in executing product strategies on assigned products and services.
• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.
• Development of product documentation, procedures, and training in all pertinent platforms.
• Report and routinely update product and solution performance information to the strategic product manager.
• Research, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas.
• Assist in the coordination and presentation of seminars and training for PSCU personnel, prospective clients, trade associations, current members and other entities as assigned.
• Conduct and participate in meetings to support the development process and track and communicate progress.
• Attend and participate in various PSCU sponsored events and industry events, as needed.
• Serve as the primary liaison to Operational Support departments for assigned products.
• Maintain proficiency in departmental operations to assist as a back up for other products and services.
• Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines.
• Oversee and review mandate and industry product impacts. Partner with marketing to communicate internally and externally on pertinent bulletins.
• Handle and direct maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams. Use commercialization process to execute on system readiness with partners both internal and external.
• Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel.
• Perform other duties as assigned.

Role Requirements

• Bachelor\xe2\x80\x99s degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required.
• Combined four (4) years of product management, technical product implementations, and/or business systems analysis supporting technical products experience required.
• Experience with the financial, credit union industry and core or account processing required.

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is: $83,500.00

to $141,900.00

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That\xe2\x80\x99s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just \xe2\x80\x9cgets it\xe2\x80\x9d when it comes to balancing life\xe2\x80\x99s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

Beautiful, state-of-the-art campuses

Endless opportunities for advancement

Competitive wages

Generous paid time off and paid holidays

Our benefits package includes:

Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

Dental and Vision

Basic and Optional Life Insurance

Company Paid Disability Insurance

401k (with employer match)

Health Savings Accounts (HSA) with company provided contributions

Flexible Spending Accounts (FSA)

Supplemental Insurance

Legal Plan

Pet Insurance

Adoption Assistance Plan

Mental Health and Well-being: Employee Assistance Program (EAP)

Mental health and Well-being: Virtual mental health support and resources

Tuition Reimbursement

Wellness program

Back-up child care program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver\'s license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following and the . PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in or . For information regarding your Right To Work, please click here for or .

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

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