Job Description

Are you a great communicator with the desire to help people? Are you one of the top performers at your current job? Are you well organized and looking for a new career opportunity? Then look no further! We are looking for someone like you to join our elite team. We will train you on the technical items, if you have the communication skills.
Schaal Plumbing, Heating & Cooling is one of the fastest growing companies in the nation because we hire and train only the best. We consistently place in the top tier of companies in the Des Moines Register\xe2\x80\x99s Top Workplace of Iowa & Best of the Metro workplace rankings. We focus on treating our customers right and it shows with our 4.9 rating on Google! With over 70 years in business, Schaal has become \xe2\x80\x9cIowa\xe2\x80\x99s most trusted\xe2\x80\x9d. Our office team members are some of the best in the industry and they are honest and treat our customers with respect and dignity.
Our office team is a pillar of the entire organization\xe2\x80\x99s effort to increase our customer\xe2\x80\x99s satisfaction. We are looking to add a Office Administrator that loves to solve problems and will do whatever it takes to please our customers. No experience is necessary. All you need is a good attitude, a strong work ethic and great communication skills.
Pay Range: $16.00-$20.00 per hour depending on experience
Additional Compensation and Benefits:

• Affordable Medical, Dental and Vision plans
• 401K with company match
• Short and Long Term Disability Plans Available
• $20K Life Insurance Policy Free to Employees
• 6 Paid Holidays each year

• Postion: Full time employee
• Well groomed facial hair is allowed.
• Establishes and maintains effective working relationships with associates.
• Presents ideas effectively, both orally and in writing.
• Managing inbound and/or outbound calls;
• Following various communication scripts when speaking to a caller;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Building sustainable customer relationships;
• Achieving and exceeding established KPI\xe2\x80\x99s and performance goals.

• Ability to work a varied schedule including nights and weekends
• Ability to adhere to departmental attendance and other established processes and procedures
• Ability sit up to 90% of your scheduled shift; while performing related phone and computer assignments.
• Ability to work effectively within a collaborative team environment.