Job Description

Researches and investigates customer records to evaluate chronic alcohol and substance abuse offenders by reviewing Revocation Investigation packets. Testifies in administrative law hearings and/or court appearances on various record information. Investigates cases of tampering by reviewing data loggers for high BAC; enters CIID extensions on driving records; conducts quarterly Ignition Interlock audits within the State of Arizona; researches eligibility of special restricted licenses; follows-up on customers/installer/manufacturer complaints; partners with DPS to certify any new ignition interlock devices.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Perform detailed investigations pertaining to violations of statutes that are complex/sensitive allegations of legal/regulatory violations; customer/installer/manufacturer complaints; tampering/circumvention or missed rolling retests; CIID extensions; and high BAC through the

collection/preservation of records, data loggers, photographic evidence, recordings, interviews; correspondence with subject drivers, installers and manufacturers

• Analyze and evaluate a wide range of documents in order to determine appropriate action pursuant to ARS Title 04, 08, 13, 28 and 41; investigate CIID extensions and enter on driving records; review records and data loggers to assist with validating information; resolve complex issues under stressful conditions with problem drivers by telephone, email or walk-in
• Assist with external/internal calls within MVD and other state/local agencies; assist other units within realm of expertise; participate in pretrial conferences, depositions and other discovery process events; offer insight based upon experience and perspective inherent in the position to aid attorney\'s in determining potential litigation for specific cases; respond to attorney needs/requests for records and documents
• Appear in court or administrative hearings as an "expert," deputy of custodian of records witness, maintaining composure and demeanor during cross-examination by opposing Attorney, Travel in and out of state as required when testifying AZ MVD records on pending cases in those states
• Review and comment on House and Senate bills that may impact the Driver Improvement and/or the Ignition Interlock Units duties. Identify any potential issues that may arise; advise Policy and Procedures Unit as a resource person and technical advisor in the writing of policy and legislative changes. Participates in legislative implementation teams
• Participate in testing new systems that affects the Driver Improvement and/or Ignition Interlock Units. Provide assistance as subject matter expertise, needs assessments and impetus to identify and implement process improvement to program effectiveness

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• ARS Titles 04, 08, 13, 28 and 41, MVD policies and procedures, various codes (courts, disposition, status), TPX and MAX computer knowledge in reading DL record segments
• Techniques and methods of interviewing, interrogating, records searching and identifications appropriate to the agency of assignment
• Principles and practices of the assigned agency\'s authority and available information gathering systems
• Principles and processes for providing customer and personal services, including customers\xe2\x80\x99 needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Skills in:

• Skill in applying Federal, State agency laws, rules, regulations and policies regarding complex investigations appropriate to agency of assignment
• Applying civil, criminal or regulatory laws of a complex nature appropriate to agency of assignment
• Gathering, compiling, preserving detailed evidence and preparing cases for civil and/or criminal proceedings
• Applying work management, in reviewing and determining that case files are proper
• Oral/written communication and interpersonal relationships

Ability to:

• Interpret Federal, State and agency laws, rules, regulations and policies regarding complex investigations appropriate to agency of assignment
• Interpret civil, criminal or regulatory laws of a complex nature
• Train and counsel MVD employees, third parties and members of other agencies in the interpretation of motor vehicle laws and the ignition interlock program
• Partner with DPS in certifying and training any/all new devices in Arizona
• Conduct complex investigations in a prompt, efficient and professional manner; to research, identify and select proper and complex documents
• Perform independently or in a lead role on complex cases
• Assist in training and administrative duties

Selective Preference(s):
The ideal candidate for this position will have:
Minimum five (5) years of MVD Customer Service experience required.

Pre-Employment Requirements:
This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate\'s motor vehicle record (MVR). If considered, PART 2 of the State of Arizona Application for Employment allows a record review and reference check. The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR and record review/ reference check.
Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required

Contact Us:
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.