Job Description

Job Summary

Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc\xe2\x80\x99s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone.

Job Responsibilities

• Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc\xe2\x80\x99s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone, such as:

• Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
• Supporting area processes and interface requirements.
• Resetting equipment or applying solutions to quickly resolve problems.
• May escalate issues to more experience support staff.
• May identify and document fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
• Collaborates with customers and advises about technical issues. Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations
• Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Escalate problems and roadblocks as they occur Troubleshoots as first level support any problems experienced by production equipment
• Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including technical and development personnel, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
• Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
• Documents client problems, initiates referrals and records resolutions within department database software.
• May lift and transports PC\xe2\x80\x99s, monitors, terminals and printers for deployment as well as repair.

Walgreens (walgreens.com), one of the nation\'s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine\xe2\x80\x99s 2019 Companies that Change the World list. Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners.

Walgreens