Job Description

This job is not eligible for Remote Only candidates. Hybrid work is eligible; however, you must be able to be in the office up to daily or as needed. AM Data Service is currently seeking talented IT professionals for our rapidly expanding full-service IT consulting company. AM Data Service offers competitive pay, benefits, learning paths, growth opportunities and a flexible company culture. We are currently seeking a talented Technical Support professional for a full-time position as a Tier 1 IT Support Technician Our Tier 1 Support Technicians are responsible for ongoing troubleshooting, support and management of customer networks, firewalls, workstations, printers, and servers. This position requires daily customer interaction via telephone, text-based chat, remote connection, or command line. Detailed documentation of support ticket efforts is required. Responsibilities

• Install and perform repairs to hardware, software, and peripheral computer equipment.
• Oversee the daily performance of client computer systems.
• Maintain daily records of support incident notes, actions, communications, and results.
• Review technical notes, confer with team, users, and management to investigate, diagnose, and resolve problems.
• Communicate with suppliers and vendors regarding hardware or software problems.
• Troubleshooting Microsoft Office applications
• Desktop Support remediating virus and spyware
• Excellent phone etiquette required.
• Valid State Issued Drivers License and ability to travel to client sites daily.
• Must participate in after-hours on-call rotation.
• Must have ability to proficiently type detailed notes and use proper grammar.

DETAILED REQUIREMENTS OF A QUALIFIED CANDIDATE: Minimum 2+ years\xe2\x80\x99 experience supporting Microsoft M365 Required
Minimum 2+ years\xe2\x80\x99 experience supporting Microsoft Windows 8 Professional
Minimum 2+ years\xe2\x80\x99 experience supporting Microsoft Windows 7 Professional
Minimum 2+ years\xe2\x80\x99 experience performing Spyware remediation
Minimum 2+ years\xe2\x80\x99 experience performing Virus remediation
Minimum 2+ years\xe2\x80\x99 experience with Microsoft Office support and troubleshooting. EXPERIENCE DESIRED, NOT REQUIRED: Microsoft Windows Server 2003, 2008, 2012
Microsoft SharePoint Server
Hyper-V
IIS
Active Directory
Enterprise Backup Applications \xe2\x80\x93 Disk
Enterprise Firewall Configuration, Rules, and Policies Job Type: Full-time Pay: $55,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Livonia, MI 48150: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to travel in your vehicle to client offices as needed, up to daily?

Experience:

• Microsoft M365: 2 years (Required)
• Microsoft Office Troubleshooting: 2 years (Required)
• Business to Business IT Support: 2 years (Required)
• Windows 10 or 11 Professional: 2 years (Required)
• Windows 8 Professional: 1 year (Preferred)

Work Location: Hybrid remote in Livonia, MI 48150

• Health insurance