Job Description

Overview

Our Collections Team is seeking individuals who are passionate about helping others find solutions to their problems. If you enjoy problem solving and are a clear and careful communicator, then you might be a good fit for this Tax Compliance Officer Position. In addition to helping taxpayers get back on track, you will ensure they understand their tax obligations and design a plan that is best suited to their specific financial circumstances.

The work we do at the Tax Department funds the entire state of Vermont, from our parks and schools to our highways, and affects every taxpayer in the State of Vermont. We don\'t just collect taxes, we help the State follow through on legislative initiatives and programs to fund many state functions. We believe we have a responsibility to educate taxpayers about their tax obligations and facilitate voluntary tax compliance. We serve Vermonters by administering our tax laws fairly and efficiently while striving to make the Department of Taxes the best place to work in the Vermont State government.

This position is within the Compliance Division, which is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax examiners, analysts, tax collection officers, and support staff.

Examples of this position\'s responsibilities include:

• Interact with taxpayers to arrange payment of unpaid taxes, obtain missing returns, and provide education to avoid issues in the future
• Arrange payment plans, propose settlements, and abate certain penalties when appropriate
• Complete tasks associated to accounts

The Tax Department permits eligible employees to request voluntary participation in the State of Vermont telework program. Telework eligibility is determined on a case-by-case basis and is consistent with state and Department policies.

Vermont Department of Taxes (VDT) Background Checks: This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. \xc2\xa7 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. This requirement shall not apply to the following: current classified State employees seeking transfer, promotion, or demotion into a VDT classified position, or those who are exercising re-employment (RIF) rights. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.

Who May Apply

This position, Tax Compliance Officer I (Job Requisition #46952), is open to all State employees and external applicants.

Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.

Level I: 46952

Level II: 46964

Level III: 46965

If you would like more information about this position, please contact .
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Duties are performed primarily in a standard office setting. Workload is consistently heavy with constant need for prompt and accurate decision making. Duties involve sensitive, sometimes controversial subject which may lead to emotional and adversarial situations. Incumbents must be able to function independently in a confrontational, even hostile environment, must be able to prioritize their own workload and multi-task effectively. Duties are highly confidential in nature. Occasional travel may require use of state vehicle or private means of transportation.

Minimum Qualifications

One (1) year or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling account receivable, negotiating, or investigation of financial background.

OR

Two (2) years of more of experience in tax preparation or relatable customer service experience.

Total Compensation

As a State employee you are offered a great career opportunity, but it\'s more than a paycheck. The State\'s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State\'s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

State of Vermont