Job Description

Initial Posting Date: 04/06/2023

Application Deadline: 04/19/2023

Agency: Oregon State Department of Police

Salary Range: $4,448 - $6,721

Position Type: Employee

Position Title: Service Desk Technical Analyst (Information Systems Specialist 4)

:
The Oregon State Police in Central Point, Oregon is hiring for one (1) Full-Time, Permanent Service Desk Technical Analyst (Information Systems Specialist 4) position.

If you require an alternate format in order to complete the employment process, or to request a copy of the position description, please contact
osp.recruiting@osp.oregon.gov and reference REQ-123824.

What will you do?

You will provide technical support on installation, training, diagnostic help, and operating instructions to users of technology at OSP offices throughout the state. You will troubleshoot hardware and software used throughout OSP including mobile workstations and local area network problems. You will also provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards. This includes coordinating and providing in-person support to the OSP offices in the southern region, 2-3 times a quarter. You may be responsible for the design, maintenance and support of the Internet and Intranet web sites. You will also provide technical reports and information to management.

To learn more about the various Divisions, Programs, Sections or Units within Oregon State Police,
click here.

What\xe2\x80\x99s in it for you?

• 
  Work/life balance.
• 
  Opportunity for a Hybrid Work schedule after successful completion of trial service.
• 
  Paid vacation, sick leave, 11 holidays and up to 24 hours of personal business leave a year.
• 
  
  Medical, vision, dental, and life insurance as well as additional optional benefits.
• 
  Retirement programs through the
  Public Employees Retirement System (PERS) and optional deferred compensation programs through the
  Oregon Savings Growth Plan .
• 
  Abundant advancement opportunities within the agency and throughout State of Oregon government that carries your seniority and benefits with you.
• 
  Opportunities to expand your technical and professional skills.
• 
  Meaningful work with others who are passionate about public service.
• 
  Make a difference in the lives of Oregonians.

The Oregon State Police is an Equal Opportunity, Affirmative Action employer committed to Workforce Diversity and Inclusion. At Oregon State Police, our Mission is to serve the State of Oregon with a diverse workforce dedicated to the protection of people, property and natural resources. Our values are Honor, Loyalty, Dedication, Compassion and Integrity.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

Minimum Qualifications (these must be addressed in your resume for full consideration):

Three (3) years of information systems experience in Information Technology, tier 1-3 desktop support;

OR

An Associate\'s degree in Computer Science, Information Technology, or related field, OR
completion of a two (2) year accredited vocational training program in information technology or related field;
AND
One (1) year of information systems experience in Information Technology, tier 1-3 desktop support.

Preferred Skills (these must be addressed in your cover letter for full consideration):

• 
  Experienced in IT Customer Service Tier 1-3 troubleshooting and support, direct and virtual.
• 
  Experience with support ticketing and asset tracking systems and processes.
• 
  Knowledge in Microsoft windows, as well as exposure to Linux and VMware.
• 
  Experience with analyzing, developing, implementing, and coordinating IT projects and support processes.
• 
  Technical and non-technical training and documentation writing experience.

Special Qualifications:

• 
  Must possess a valid Driver\xe2\x80\x99s License.
• 
  Must be LEDS certified or be able to obtain certification upon hire.

How to Apply:

• 
  Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application.
• 
  You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position.
• 
  In addition to a resume, you must submit a cover letter \xe2\x80\x93 no more than two pages in length \xe2\x80\x93 addressing how you meet each preferred skill for this position.
• 
  Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application.
• 
  Please submit these documents in either MS Word or PDF format.
• 
  Documents submitted in formats other than MS Word or PDF will not be reviewed and will result in disqualification of your application.
• 
  Please only attach documents that are requested in this posting. Any additional documents that are submitted at this stage, will not be reviewed.
• 
  After applying be sure that you answer the questionnaires related to citizenship and Veterans\xe2\x80\x99 Preference points. In order to receive Veterans\xe2\x80\x99 Preference points, this is a required questionnaire.

Additional Information & Benefits:

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Please review the
Classification and Compensation page for more details.

Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase. Please monitor your Workday account, as communications will be sent to your Workday account. You may be asked to submit additional information after the initial application. If you would like to retain a copy of the job announcement, please print this page for your records. Once your application has been processed, you will no longer be able to review the announcement. Additionally, Workday will timeout after 20 minutes of inactivity.

Eligible Veterans who meet the qualifications will be given veterans\' preference. For further information, please see the following website:
Veterans Resources , or call Oregon Department of Veterans\' Affairs at: 1-800-692-9666. NOTE: If requesting Veterans\xe2\x80\x99 preference, please be sure to check your Workday account for pending tasks or actions under your \xe2\x80\x9cMy Applications\xe2\x80\x9d section.

OSP does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet DAS employment eligibility standards.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 and Local 3765 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Helpful Links & Resources:

Learn more about OSP
here. View our recruitment video
here.
View our
competitive benefits package .
Background screening information can be found
here.
OSP does not offer Visa Sponsorship. To view information regarding work authorization and acceptable documents for verification,
click here.


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