Service Desk Technical Support Analyst Swing Shift
Vancouver, WA 98661, United States
Job Description
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Are you \xe2\x80\x98bread\xe2\x80\x99 for success? Come make $ dough $ with us! Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country\xe2\x80\x99s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington. Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:
- Competitive Wages - $21.00 - $26.00 per hour
- Comprehensive Healthcare
- 100% Employer paid medical, vision, and dental benefits for employees and qualifying dependents
- Growth and Development Opportunities
- Generous Holiday and Vacation
- Pension and Retirement funds
- Discount Franz Products
Ability to provide telephone support and customer service, interacting with customers, end-users using various modes of communication including remote connections, phone systems, internet (as examples)- Ability to manage multiple priorities and follow through on projects to completion.
- Ability to work independently to resolve problems.
- Accurately process and record call transactions using a computer and designated tracking software
- Diagnose, resolve and escalate technical hardware and software issues per Systems specifications
- Follow standard processes and procedures;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Stay current with system information, changes and updates
- Other duties as assigned.
Minimum Requirements
- Must have a high school education or GED.
- Two years applicable Customer Service or Help Desk experience preferred with support ticket tracking system.
- Must speak clearly and concisely, have excellent written, oral, interpersonal, and analytical skills.
- Must have a sense of urgency be self-motivated and maintain a high level of confidentiality.
- Adhere to and follow the Company\xe2\x80\x99s Core Values.
- Must have a positive attitude and work well in a team environment.
- Knowledge of relevant software computer applications and equipment
- Must be proficient and have strong computer knowledge of Microsoft Office Suite and Microsoft operating systems. Exposure to Office 365/Microsoft products and Apple products is preferred.
- Must be proficient in supporting Mobile devices including cellphones, tablets, Laptops.
- Exposure to ERP systems preferred (especially direct experience with Microsoft Navision).
- Exposure to Citrix environment highly desired.
- Conditions:
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
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Job Detail
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Job IdJD4252963
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVancouver, WA 98661, United States
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EducationNot mentioned