Scheduling Coordinator
Southfield, MI 48076, United States
Job Description
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Overview: ExamWorks is looking for a customer service-driven and highly motivated candidate to join our team as a Scheduling Coordinator in Southfield, MI (onsite). The Scheduling Coordinator will be responsible for scheduling and coordinating appointments with clients, physicians and examinees.
This role is a full time position with a standard work schedule Monday-Friday 8:30-5:00 p.m. Responsibilities:
- Schedules examinations through IME Centric or office specific system database.
- Schedules and confirms appointment dates and times with physicians\' offices.
- Communicates with clients regarding appointment scheduling, physician CV\'s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Coordinates with the client to obtain required medical records prior to examination.
- Prepares and sends exam notification letters daily.
- Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
- Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
- Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.
- Provides support and/or coverage to satellite offices as needed.
- Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
- Processes mail, deliveries and shipments as needed.
- Participate in various educational and or training activities as required.
- Perform other duties as assigned.
Qualifications:
Scheduling Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail and more!
QUALIFICATIONS
- High school diploma or equivalent required.
- A minimum of one year related experience; or equivalent combination of training and experience.
- Experience in a medical office preferred, but not required.
- Ability to operate computer, fax, copier, scanner, and telephone
- Must be able to multitask.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to work well under pressure and or stressful conditions.
Who we are:
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers\' compensation insurance coverages.
ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k
ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
Tags:
Scheduling
Medical Office
Medical Receptionist
Medical Secretary
Call Center Representative
Dispatcher
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Job Detail
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Job IdJD4255226
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouthfield, MI 48076, United States
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EducationNot mentioned