Job Description

This job is posted by the PCDA and hired by Century Products. The contact will be CMartin@centuryproductsusa.com



Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-up--not commission-based sales.



Key Responsibilities



Customer Support & Account Coordination o Serve as a primary point of contact for customers via phone and email o Respond to customer inquiries regarding orders, quotes, and order status o Enter and maintain accurate customer orders and records in ERP and CRM systems o Follow up with customers to confirm order accuracy and satisfaction o Assist with resolving order discrepancies, returns, or service issues



Sales & Business Development Support o Support Business Development with quotes, new account setup, and follow-up communication o Handle inbound inquiries and assist with outbound follow-up as directed o Support sales activity in designated areas of need (no pricing authority) o Assist with trade show and event follow-up by documenting leads and opportunities



Internal Coordination o Coordinate with Logistics regarding shipping schedules and customer updates o Work with Accounting on invoice or payment-related questions o Maintain organized documentation related to orders, quotes, and customer communication o Prepare basic reports related to orders and customer activity



Qualifications



Associate degree in Business, Agriculture, Communications, or a related field preferred o Equivalent combination of education and relevant experience may be considered o 2+ years of experience in sales support, customer service, or order processing preferred Experience in manufacturing or distribution environments is a plus o Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems o Strong communication skills and attention to detail o Ability to manage multiple priorities in a fast-paced environment o Customer-focused mindset with a collaborative approach

Work Environment & Requirements



Onsite position based in Ponca City, OK o Office-based role with regular phone and computer use o Occasional light lifting (up to 20 lbs) o Interaction with production or warehouse areas as needed

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