Job Description

Job Title:

Sales Support & Customer Experience Coordinator

Company:

Incontro Closets

Location:

Omaha, Nebraska

Job Type:

Full-Time

About Us

Incontro Closets is a boutique residential storage and cabinetry company serving the Omaha metro. We deliver premium design and installation services supported by excellent customer communication, strong internal coordination, and a polished showroom experience.

Role Overview

The

Sales Support & Customer Experience Coordinator

is the administrative and communication backbone of our sales operation. This role ensures leads, customer communications, and project details flow smoothly from first inquiry to final submission.

You will serve as the

primary showroom and phone point-of-contact

for new customers, maintain clean and accurate data in our ERP system (Nesso) and ClosetPro, coordinate customer touch-points, and support both residential sales and qualified commercial opportunities, without pulling focus from core residential work.

This role also participates actively in sales meetings and may

lead or conduct internal meetings

as needed to maintain accountability and momentum.

Key Responsibilities

Sales Administration

Maintain accurate, complete project records in

Nesso

and

ClosetPro

Support sales staff in keeping leads, tasks, and project steps current Coach sales team on proper system usage without taking over core responsibilities Track project activity and remind salespeople of overdue tasks or missing details Manage documentation for all stages of the sales process
Customer Coordination

Act as the administrative communication bridge between customers and salespeople Contact customers regarding: Measurements Installation scheduling Preparation requirements Follow-ups and confirmations Ensure every customer touchpoint is professional, timely, and consistent Handle inbound calls and document

all

leads and interactions
Showroom & Reception Desk

Greet all showroom visitors and maintain a professional, welcoming environment Serve as the

primary receptionist

for the showroom Answer incoming showroom phone calls Most internal staff use cell phones, so the majority of incoming calls will be

new or prospective customers

Route calls appropriately and capture lead details accurately Provide basic guidance and next-step expectations to walk-in and phone leads
Commercial Bid Support

Monitor bid portals for aligned commercial opportunities Qualify projects for: Scope Size Product fit Pull relevant documentation into

Nesso

for pricing and evaluation Coordinate follow-up without disrupting primary residential sales focus
Meetings & Internal Communication

Attend scheduled sales and coordination meetings Prepare updates, notes, and action items as needed

Conduct or lead meetings

when necessary to: Maintain process adherence Address gaps or bottlenecks Support team accountability
Technology Skills

Daily use of

Nesso (ERP)

and

ClosetPro

Proficiency with: Calendars Forms Shared files Digital communication tools
Qualifications

Excellent written and verbal communication skills Highly organized with strong follow-through and attention to detail Comfortable enforcing processes and keeping teams on track Customer-service oriented with a polished, professional showroom presence Confident handling inbound calls and first customer interactions Ability to manage multiple tasks and deadlines simultaneously
Success Measures

Accuracy and completeness of sales data in Nesso and ClosetPro Lead response time and quality of follow-up documentation On-time measurement and installation coordination Internal satisfaction ratings from Sales and Design teams Professionalism and effectiveness of showroom and phone interactions Quality of qualified commercial opportunities captured
Benefits

Competitive pay Paid time off Opportunities for growth
Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

On-the-job training Paid time off
Work Location: In person