Job Description

Days and Hours: Sun to Thurs 11:30A-7:30P
FLSA Status: Non-Exempt

Occasional overtime, or holiday availability may be required.*

Plymouth Poultry Company: Plymouth Poultry was founded in 1938 and is a wholesale provider of chicken, turkey, pork, beef, veal, eggs, deli and retail food service. We are a third generation privately owned company. Aloha Produce is a subsidiary and the position is for the Aloha company.

Position: The Sales Support Representative plays a vital role in supporting the sales team while serving as a primary point of contact for customers and visitors. This position combines sales support, customer service, administrative accuracy, and front-office responsibilities to ensure smooth daily operations and professional customer experience.

Key Responsibilities

Support the sales team with day-to-day administrative and operational tasks

Enter customer orders accurately and in a timely manner

Verify order details, pricing, and product availability

Coordinate with internal departments to ensure orders are processed efficiently

Maintain organized sales records and customer documentation

Customer Service

Serve as a first point of contact for customer inquiries via phone and in person

Provide accurate information regarding products, orders, and services

Assist customers with placing orders and resolving basic issues

Maintain a courteous, professional, and service-oriented approach at all times

Data Entry & Administrative Support

Perform routine data entry with a high level of accuracy

Maintain and update customer accounts and internal databases

Assist with filing, documentation, and general administrative duties

Support reporting and tracking activities as needed

Front Desk / Reception Duties

Answer and direct incoming phone calls promptly and professionally

Greet visitors and customers in a welcoming and polished manner

Manage incoming mail, deliveries, and basic office coordination

Maintain a clean, organized, and professional reception area

Qualifications and Skills

High school diploma or equivalent required; additional education a plus

Previous experience in sales support, customer service, or administrative roles preferred

Strong attention to detail and organizational skills

Clear and professional verbal and written communication abilities

Comfortable working with order systems, data entry, and basic office technology

Ability to multitask, prioritize work, and meet deadlines

Dependable, professional demeanor with a customer-focused mindset

Work Style & Competencies

Team-oriented with a willingness to support multiple functions

Consistent, reliable, and detail-driven

Professional presence suitable for front-office interaction

Adaptable and open to learning new processes and systems

Physical Demands

Regularly required to talk, hear, and use hands to handle or feel. Frequently required to stand, walk, and sit. Occasionally required to stoop, kneel, or lift up to 20 pounds. Specific vision abilities include close vision, distance vision, and ability to adjust focus.

Education and Experience:

Required High School Diploma or General Education Degree (GED) Required at 1-2 years of experience in related field

Benefits:

Medical, Vision, Dental Insurance Long Term Disability, Life and AD & D Insurance Worker's Compensation Insurance Retirement Benefits Vacation Benefits Paid Holidays Employee Assistance Program
Job Type: Full-time

Pay: $23.50 - $25.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person