Job Description

Description of Work

As of June 1, 2023, the new salary range will be $38,516.00 - $67,404.00

Please note this vacancy announcement is to fill two positions: 60082302
60081561

These positions are available to Internal NCDOR Permanent Employees Only.

In order to be eligible for consideration, you must be a current NCDOR employee.

These positions have the option of being f/t telework, hybrid or on-site in an office location, preferably Raleigh or Rocky Mount.

Pay Grade: NC09 Recruitment Range: $38,516.00 - $45,921.00

Classification: Revenue Tax Technician
Currently, the Department of Revenue is hiring for two Revenue Tax Technician positions within the Quality Assurance Team of the Customer Interaction Center and Quality Assurance (CICQA) Division.

The major purpose of this position is to perform call monitoring, observations, evaluating and documenting the performance of employees providing accurate and timely employee performance scorecard reports to supervisors.

This position monitors and documents customer service performance for Business Services Contact Center and CICQA employees. This position assists with contact center new hire training, as well as reviewing, creating and delivering training and resource materials.

The normal work schedule for a quality assurance revenue tax technician consists of Monday through Friday 8:00 a.m. to 5:00 p.m. The work hours could be extended based on business needs determined by senior management.

Knowledge, Skills and Abilities / Competencies

• Strong interpretation skills
• Effective interpersonal skills
• Strong decision making skills
• Strong problem solving skills
• Excellent listening skills
• Ability to work independently as well as with a team
• Excellent written and verbal communication skills to convey clearly and concisely technical and non-technical content
• Working knowledge of, but not limited to, corporate income and franchise, individual income, privilege, sales and use, and withholding tax schedules

Management Preferences:
Familiarity with taxation principles and terminology is desirable.
Two years of experience in a revenue tax technician or customer service team leader position is preferred.

Minimum Education and Experience Requirements

Associate degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.

Supplemental and Contact Information

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran\'s preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ\'s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or . Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.

NC Department of Revenue
Human Resources Division
919-814-1200

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

State of North Carolina