Job Description

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Overview:

This position located in the NC, SC, AL, and GA area will be reporting to the Technical Support team in Watertown, South Dakota. The Regional Product Support Manager (RPSM) will be the first point of contact technical resource for large key customers in the specified region. They will be the intermediary between these customers and the factory and/or service entities for any and all issues with either new deliveries of equipment or its ongoing maintenance and use. They will have a broad focus that ranges from new truck in-services to participating in new truck build meetings, to training and occasional hands-on support to resolve issues with the trucks, as well as regular customer visits and/or calls to ensure ongoing overall customer satisfaction.

\xe2\x80\x8bResponsibilities:

Respond directly and immediately to technical inquiries regarding the equipment

Monitor and manage all open NPIR/Service cases for the customer

Perform operator and technician training to assigned customers

Facilitate and/or participate in, as needed, regular cadence calls for issue resolution

Create and maintain customer issue action lists

Perform Root Cause Corrective Action (RCCA) follow up for key issues

Monitor outstanding and/or upcoming service work needed \xe2\x80\x93 both branch and field service to ensure agreed service levels are met or exceeded

Monitor customer rental activities and coordinate rental options as needed

Develop, deploy, and manage comprehensive service and support playbooks

Participate in, as needed, new truck build kick-off meetings and pre-paint inspections

Basic Qualifications:

Minimum a high school diploma or equivalent

Ten years\xe2\x80\x99 experience working directly with Terex Utilities equipment as a technician or in a direct maintenance management role \xe2\x80\x93 deep technical equipment knowledge is required

Preferred Qualifications:

Experience with Salesforce.com, as this is our case management system

Experience in customer facing roles is highly desired

Experience with customer training for Utilities equipment

Project management experience is a plus

Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint

Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification

The salary range for this position is 71,200.00 \xe2\x80\x93 100,000.00 USD Annual. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement, and discount programs.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It\'s an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Terex