Job Description

Description


Project Manager

About Resilinc

Resilinc is the industry leading provider of Supply Chain Risk Management (SCRM) solutions for the extended supply chain and trusted by 100\xe2\x80\x99s of Fortune 1000 organizations. \xe2\x80\x9cEvery year, tens of thousands of events \xe2\x80\x93 ranging from natural disasters to factory fires to health epidemics \xe2\x80\x93 shut down manufacturing and wreak havoc on global supply chains. We believe a resilient supply chain is good for everyone: it keeps product flowing, the world moving, and most importantly, people in their jobs. Resilinc\xe2\x80\x99s supply chain risk management services enable organizations to have instant visibility into supply chain disruptions and act quickly to minimize them. Our customers include over 100 of the world\xe2\x80\x99s leading organizations including IBM, General Motors, Boston Scientific and Western Digital. Resilinc is well-funded, profitable, and shows no signs of slowing down. We run lean, work fast, and pivot quickly to accommodate our customers and keep supply chains moving.\xe2\x80\x9d For more information visit our website & our social media pages: Resilinc End-to-End Supply Chain Risk Management Solutions - Resilinc

Education: BS degree in Computer Science, Engineering, Mathematics, related fields, or equivalent practical experience.
Experience: Minimum 5 years relevant. Preferably 10 years

Responsibilities include but not limited to:

• Concurrently own and drive a wide variety of projects (ranging from tactical quick-win projects to large transformational programs) from start to completion.
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach, and develop a proposal/SOW
• Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations
• Manage and measure project performance using appropriate tools and techniques
• Perform risk management to minimize project risks
• Ensure the client can serve as a reference upon completing their implementation
• Research and learn about any changes in the supply chain field pertaining to software.
• Provide clear communication to team members and C-level executives.
• Communicate and work closely with customers to answer technical questions via email or phone.
• Review and explain all technical documents to project stakeholders.
• Interface with internal and external clients with a high level of professionalism and ability to convey recommendations to maximize success.
• Manage administrative portions of project delivery from inception to closure.
• Capture and communicate experiences in formal post-mortem - relaying best practices, customer experience and resource feedback

Requirements:

• Minimum 5 years, 10 years preferred, of hands-on experience managing delivery projects for a Software, Technology or SaaS company
• Creativity in discovering actionable results and ability to succeed in a collaborative, fast-paced, global environment.
• Ability to be an influential member of a highly integrated team composed of both technical and non-technical members.
• Proven track record of collaborating and building relationships with C-level executives.
• PMP or equivalent professional certification.
• Outstanding relationship management, customer service and communication skills in a variety of forms (written, conference calls, presentations)
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Highly data-driven with a commitment to following the process
• Excited about driving and tracking a consistent engagement process with all customers in your portfolio
• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
• Experience with supply chain management solutions is a plus
• Ability to multi-task and work in a fast-paced environment
• Flexibility for travel up to 20%