Job Description

Goldfish Code is a bespoke, customer-centric, US-based web app design and development agency. Through collaboration, transparency and integrating Next Generation Technologies, we create robust, technically savvy, and scalable digital solutions. Essential Duties and Responsibilities: The Project Manager is responsible for managing client communications, project management and status updates. The ideal candidate is highly organized and capable of speaking to clients on calls & text to provide reassurance and clarify requirements. The essential duties and responsibilities include, but are not limited to:

• Manage Client projects, timelines, deadlines, and communication with the Goldfish international team
• Translate developer questions/updates to ensure it is understandable to the client
• Translate our client\xe2\x80\x99s vision and business strategy into product requirements, based on insights learned from client interactions
• Effectively communicate product and feature vision between client and team members
• Actively take notes during client meetings
• Validate that project scope and internal team plan is in alignment with the client\xe2\x80\x99s vision to ensure there is no mismatch in expectations
• Coordinate with Client Relationship Manager to tag-team management of various projects or clients
• Establish a positive relationship with clients and check-in with them regularly by phone to ensure they are satisfied & up to date
• Maintain client satisfaction through effective project management and a strong commitment to service
• Exercise independent judgment and ownership in problem-solving client issues
• Follow-up with clients after work is complete to get testimonials and feedback
• Act as the connector between clients and the Goldfish international team, including occasional evening or early morning syncups with team in Vietnam
• Maintain compliance with all company policies and procedures
• Perform related duties as assigned by supervisor

Skills and Abilities:

• Teamwork \xe2\x80\x94 Effectively collaborate with coworkers in a team-oriented environment
• Interpersonal Relationships \xe2\x80\x94 Establish and maintain constructive and cooperative working relationships with others
• Time Management \xe2\x80\x94 Self-motivated with the ability to prioritize tasks, managing one\'s own time and the time of others
• Written Comprehension & Expression \xe2\x80\x94 The ability to read and communicate information and ideas in writing so others will understand
• Oral Comprehension, Expression & Clarity \xe2\x80\x94 The ability to listen, understand and communicate information and ideas audibly so others will understand
• Organization, Planning, and Prioritizing Work \xe2\x80\x93 the ability to prioritize, delegate, and adapt multiple tasks simultaneously
• Attention to Detail \xe2\x80\x94Thorough and accurate when performing tasks and following Company processes and procedures
• Professionalism \xe2\x80\x94 Adherence to courtesy, consideration, honesty, and responsibility when dealing with coworkers and Clients

Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent Organizational skills
• Excellent computer proficiency (Google docs, sheets)
• Task Management software experience preferred (Asana, Jira, Clubhouse, Notion, etc.)
• Prior work with offshore development teams preferred
• Ability to balance multiple simultaneous projects and meet all client and team needs in a timely manner
• Experience with the Software Development Life Cycle and Agile software development methodologies preferred
• Be proactive in nature \xe2\x80\x93 foresee issues on projects before they occur and raise those risks to appropriate parties
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Maintain flexibility in the face of dynamic and challenging client environments
• Assist with requirements gathering, project plans, testing plans, and post-implementation support
• Resolve complex project issues with a collaborative solution-oriented approach
• 3-5 years\xe2\x80\x99 experience in Project Management required
• 2+ Years in Customer Service/Satisfaction required
• Associates Degree required; Bachelor\xe2\x80\x99s Degree preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone
• The ability to work varied hours, as needed.

Job Type: Full-time Pay: $50,000.00 - $75,000.00 per year Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

• Health insurance