About GrayHair GrayHair is a data management firm that specializes in unlocking actionable insights from customer data for large companies in the United States. With over 125 billion data points processed annually since 2000, GrayHair is the leading consumer and provider of postal data. Our mission is to provide decision-makers with valuable customer insights by turning data into Business-Ready Intelligence, enabling improvements in marketing campaign effectiveness, fraud prevention, customer experience, and mail operations.
About the Role As a Production Support Specialist at GrayHair, your focus is on the success of our clients and vendors by understanding our client\xe2\x80\x99s requirements and ensuring the vendors follow those processes. This involved relationship building with our clients and their vendors, understanding our client\xe2\x80\x99s objectives and working in conjunction with our Client Success team to execute our support plan.
As a member of the Client Operations team, you will work closely with clients and their vendors managing the customer relationship by supporting daily account maintenance. By responding to inquiries and investigating/resolving issues, you will be expected to provide excellent customer service.
Accountabilities The following list outlines the essential expectations that GrayHair has for this position to be executed successfully. These expectations are referred to as "Accountabilities" because the individual in this role is responsible and accountable for achieving the following results:

• Take action on client inquiries, including setting up jobs and updating mail dates
• Monitor client/vendor reporting through the life of the mailing job
• Pull reports via our internal reporting system
• Become proficient in updating Report Preferences
• Processing client/ vendor provided files
• Troubleshoot RDS file failures
• Proactively monitor client jobs for anomalies
• Onboarding of new clients and vendors
• Utilize reporting and analyze data to identify issues
• Create and maintain client/vendor documentation.

• Contribute to and facilitate client/vendor meetings, training, and demos.
• Contribute to and complete User Acceptance testing on GrayHair systems

What We\'ll Love About You

• At least 2-3 years of experience in corporate environment with call center or customer service
• Proficient use of GSuite, Slack, Jira and Confluence
• You know how to juggle multiple timelines, prioritize projects, and see them through
• You can communicate effectively and build relationships with team members
• Must have a smartphone in good working condition that is no older than the manufacturer\'s most recent 3 versions. Must be able to update the smartphone to the latest operating system.

What You\'ll Love About Us

• Great Company Culture - Even remotely, our GrayHairs know how to keep the virtual workplace an upbeat and inclusive space for all.
• Total Rewards. Competitive Pay, ample PTO, and benefit plans to fit any need and budget are just a few things that we offer!
• Make an Impact. We care about the environment and support causes that are important to our people. If it matters to you \xe2\x80\x93 it matters to us.
• Competitive Pay and Benefits Package.
• Give back. We love when our GrayHairs volunteer in their communities. So much so that we actually pay them to do it!
• Healthy Work/Life Balance. We understand that you juggle a lot of priorities. You should be able to enjoy life outside work, which is why we value a true work/life balance.

An Equal Opportunity Employer-M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a pre-employment background check and drug screen.