Job Description

Be a Star at the Straz Center for the Performing Arts! The IT Support Specialist is responsible for analyzing, resolving, and documenting routine to moderately complex information system issues for end-users anywhere in the environment including, network and production applications and hardware. This role will participate as part of the on-call rotation, and the rotation for swing shift hours (Friday through Tuesday, 1:00p.m. until 9:30p.m.) to support the Straz Center operations. Located in downtown Tampa, The Straz offers a team-based on-site work environment and a full package of benefits for full-time staff including options for health/dental, vision, etc., plus a generous 403(b) plan. Essential Functions:

• Help Desk Support - 50%
• Operational Support - 30%
• Technology Deployment and Inventory Maintenance - 15%
• Special Projects - 5%

Help Desk Support

• First level support for end-user issues.
• Install, support, troubleshoot and repair end user hardware and software.
• Utilize help desk system to track, document issues and provide updates.
• Installation, update and removal of hardware, software, and equipment.
• Creates new users in the Active Directory and trains users.
• Coordination of presentation software and hardware.
• Coordinates status of assigned help desk tickets and escalate when necessary.
• Repair and run new network cabling; assist with Wi-Fi analysis and troubleshooting.
  

Operational Support

• Operational support and troubleshooting for our ticket scanners, point of sale system, wireless and wired networks.

Technology Deployment and Inventory Maintenance

• Maintain inventory of computing hardware and software.
• Facilitate software and hardware lifecycle management process.

Supervisory Responsibilities: This position does not have supervisory responsibilities.
Other:

• The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Working knowledge to support:
  • Microsoft Office 365 - OneDrive, Teams, SharePoint
  • Remote Desktop
  • Mobile Devices
  • User creation through Active Directory
  • Printer troubleshooting
  • Basic networking troubleshooting
• Troubleshooting and deductive reasoning sufficient to gather relevant symptoms, deduce probable cause, research information sources, as necessary, and resolve the problem in the minimum amount of time.
• Proven ability to communicate effectively with all levels of employees within the organization, as well as strategic vendors and business partners outside of the organization.
• Ability and willingness to work on-site, and a variable schedule, evenings, weekends, and holidays to meet operational needs.
• Microsoft Teams and End Point Manager preferred, but not required.

Education and Work Experience:

• Associates Degree in Information Technology or high school diploma paired with equivalent work experience providing IT support for over two years required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The nature of this job requires the employee to work on-site as a regular work routine.
• While performing the duties of this job, the employee is regularly required to sit and use the telephone. The employee is frequently required to walk or stand; reach with hands and arms and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel.
• The employee is occasionally required to lift or move up to 25lbs, climb and stand on ladders, crawl in confined spaces, and bend and reach.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate to loud.
• COVID vaccination preferred.
  

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Please visit our website at www.StrazCenter.org to learn more about the Straz Center.