Job Description

The City of Amesbury (estimated population 18,000), a dynamic Merrimack Valley community rich in tradition with a vibrant and expanding economic base, is seeking a strong candidate to serve as the City\xe2\x80\x99s Junior IT Support Specialist. The IT Specialist will be a customer-facing role for the City of Amesbury that will support all City and School departments with their IT support needs. Essential Duties and Responsibilities: The essential functions or duties listed below are intended only as examples of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Work as part of a service delivery team, provide first and second level technical support to assigned clients, both remote and on-site.
• Travel to other City and school locations as needed to deliver on-site IT support for staff and administration.
• Assist the IT department with on-going projects and updates to the City\xe2\x80\x99s IT infrastructure.
• Monitor the integrity and performance of network systems and resolve any issues that arise including installing hardware and software, preserving back/restore of critical service and desktop data, maintaining user accounts, and installation, maintenance, and repair of computer accessories.
• Provide support and troubleshoot for Windows integrated with cloud technologies from Microsoft Azure, Office365/Teams, Google, etc.
• Provide solutions that align with client business objections and Amesbury processes.
• Manage projects around lifecycle management for users, hardware, and software.
• Manage end-user support tickets to resolve hardware, software, and cloud app issues.
• Build and maintain OS images, deploy workstations and software with automation tools/workflows.
• Other duties as assigned by the Director of Information Technology.

Minimum Qualifications: Position requires an associate degree in information technology and one to three (1-3) year of IT experience; or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. Required Skills and Qualities:

• Strong analytical thinking and problem-solving skills.
• Proven strong communication and interpersonal skills.
• Familiarity with client endpoint hardware/software lifecycle management.
• Ability to work autonomously on various problems.
• Ability to take on new responsibilities as needed.
• Ability to execute and follow-through to completion and document solution.
• Troubleshooting experience: 2 years preferred.
• Windows experience: 2 years preferred.
• Perform equipment moves, application software installation, connect workstations to network.
• Ability to work outside of regular work hours in production support situations.
• Reliable transportation for on-site support at Amesbury locations.

Desired Skills and Qualities:

• Willingness to learn new skills, techniques, and practices under the leadership of senior IT staff.
• Strong time management and task prioritization abilities.
• Strong background with antivirus, backups, virtualization, and printing.
• Experience with helpdesk applications and workflows.
• Mac enterprise: 1 year preferred.
• Basic Networking (DNS, DHCP, wireless, VoIP): 2 years preferred.
• Office 365/Teams Admin: 1-2 years preferred.
• Google G Suite Admin: 2 years preferred.
• SaaS applications: 1-2 years preferred.

Work Environment and Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position\'s essential functions. This position is generally sedentary. Employees must be able to remain in a stationary position 50% of the time. This position requires the employee to communicate, detect, converse with, discern, express oneself, exchange information. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. This position requires the employee to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate and assess. The ability to observe details at close range within a few feet of the observer. This employee frequently moves boxes up to 20 pounds across office areas for various needs, including having to lift, carry, push, pull, or otherwise move objects. This position is primarily conducted indoors. The City of Amesbury is an Equal Opportunity Employer. The City of Amesbury does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, age, genetic information, national origin, ancestry, disability, veteran status or membership in the armed services, marital status or any other protected category under federal or state law. Job Type: Full-time Pay: $35.00 per hour Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person

• Health insurance