Job Description

At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves.

Our product family is the result of years of experience championing surgeons and listening to their expertise. We deliver unmatched value across our line of products and offer a seamless, personalized experience designed around surgeons needs. We re a team of experienced professionals who understand the difference that excellent customer service can make.

The EDI (Electronic Data Interchange) Support Specialist is a member of the global Customer First Team located in Reading, Pennsylvania and Westwood, MA and will work with internal and external partners to support accurate, proper data exchanges within the organization and drive order volume through EDI platforms.

The EDI Support Specialist will complete daily activities associated with EDI submission, transaction updating, error management and correction for various data-set transactions. They will participate in customer set-up and testing to observe and interpret data received.

What we value

• We do what is right.
• We do what we say.
• Superior Quality & Service. We deliver extraordinary experiences.
• One Global Team. We before me, always.

What you will do

• Perform as primary liaison between Corza EDI stakeholders and our EDI customers
• Function as Subject Matter Expert (SME) for inbound and outbound EDI transactions for activity within DMEDI and GHX platforms
• Manage GHX GFax transactions including GFax document review to ensure accurate set-up and compliance
• Monitor production environments and proactively prioritize, communicate, and help to resolve any operational EDI/ERP process or system issues
• Monitor daily file flow including troubleshooting errors with customers
• Escalate urgent problems requiring more in-depth analysis to appropriate internal resources
• Engage appropriate business and technical resources to drive remediation efforts
• Research and communicate root cause analysis for file issues
• Maintain customer product-mapping files and manage update process
• Promote awareness and understanding of best practices, policies relative to business applications used to support EDI processes
• Maintain accurate records of customer interactions in appropriate systems including ERP and CRM platforms
• Performs other related duties as assigned or required.

What you will need

• High School Diploma/GED equivalent ; Associates or Bachelors Degree preferred.
• Minimum 2 years of EDI experience
• Minimum 1 year experience working with SPS Commerce/GHX EDI VAN providers
• Knowledge of EDI sets (850, 855, 810, 856) and trading partnerships (ANSI X12) is preferred
• Experience in business process related EDI documents related to Finance, Sales, Logistics and Operations
• Exposure to ERP business applications including Microsoft D365
• Strong written, verbal, analytical and problem solving skills
• Experience in resolving data integrity issues post go-live
• Ability to effectively operate both independently and as part of a team
• Self-motivated and proactive

What you will like

We foster a work environment where all team members are empowered and encouraged to share their opinions and ideas. We encourage robust, fact based debate. Our highly collaborative work environment results in the best decisions for Corza Medical and a shared mission to execute our plan together, on time and on budget.

Join our team

At Corza Medical, we are motivated by enabling our customers success. That starts with understanding their needs and developing products that enhance clinical outcomes. Our goal is to provide innovative, high-quality products and service that will ensure the continued success of our company and surgical professionals well into the future.

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Corza Medical