Job Description

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\xe2\x80\x99ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter\xe2\x80\x99s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives\xe2\x80\x94 where your purpose accelerates our mission.
Your role at Baxter

• The Product Specialist is a member of the Global Service team with the main responsibility for identifying and developing new solutions to improve service delivery processes, ensure new products are service ready, providing service input and direction to Executive Management, Quality, Marketing, Regulatory, Sales, Global Product Team and Risk teams.
• This is where you utilize your technical expertise to improve the customer experience!
• You\'ll work cross-functionally to drive results and ensure success.

Your team

• The Global Service team works with internal and external customers to ensure the highest level of product support. You\'ll contribute to our mission of saving and sustaining lives by ensuring that we are working efficiently.
• Baxter offers dental and medical insurance, paid time off, parental leave, and more.

What you\'ll be doing

• Supports Sustaining projects including Engineering changes and development. Maintain service readiness through change.
• Creates, reviews, and approves service deliverables throughout the product lifecycle for medical device products/systems.
• Creates global service plans for new product platform releases. Supports new product platform releases. Develops and implements service training, test equipment, tools, spare parts, and service manuals / instructions.
• Creates (or modifies existing) servicing processes and manuals to support repair or refurbishment of fielded product at multiple global sites or in the field.
• Works closely with design team to select, develop, and implement technologies across all medical device development programs.
• Works closely with program core team members like Marketing, Manufacturing, Sales, Quality, R&D, and Global Service Operations to achieve product line objectives.
• May independently plan, schedule, and lead cross-functional teams in detailed phases of the engineering work in a project.
• Participates as the service representative on the Engineering Change Board. You\'ll approve projects and documents as service representative and develop business cases for program development and implementation.
• Analyzes key service metrics and identifies opportunities to improve service by reducing cost, increasing quality, or finding revenue opportunities.
• Coordinates information flow between the corporate organization and local/regional teams.
• Owns Corrective and Preventive Actions related to the product(s) core team(s) supported, using sound root cause analysis.

What you\'ll bring

• Bachelor of Science in Engineering, Operations, related fields, or equivalent experience required.
• 3-5 years of engineering (core principles: mechanical, biomedical, electrical, or industrial) or healthcare operations experience or service experience required.
• 1-3 years or medical device or healthcare organization preferred.
• 1-3 years sustaining engineering, focusing on the service aspect of a health care organization preferred.
• Must have good interpersonal and oral/written communication skills, good time management, and be capable of analyzing and solving technical problems through innovative thought and application of sound engineering principles and root cause analysis.
• Ability to communicate clearly, tactfully, and effectively to all levels in the organization, including senior management.
• Ability to exercise independent judgment and draw conclusions based on available information.
• Good understanding of GMP and quality system requirements.
• Project management across functional groups preferred.
• Experience with change control methodologies and configuration management principles is a plus.
• Experience with EMR connectivity and remote service resolution is a plus
• Experience with test engineering and/or reliability engineering principles is a plus.
• Experience in the use of Lean Six Sigma tools highly desirable.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $60,000 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 097325