Job Description

Vortexa is looking for a Product Specialist for our fast growing customer success team. This exciting opportunity will allow you to combine product and energy market knowledge to work closely with our clients, partners and prospects, helping them maximise the value from using Vortexa\xe2\x80\x99s information & analytics platform. You will also play a key role in shaping the evolution of our product roadmap based on your direct insights and experience from all your market interactions.

Key responsibilities:

• Deep understanding of Vortexa\xe2\x80\x99s information & analytics platform as well as an overall understanding of our methodologies, data & modelling processes and flows
• Conduct impressive product demos to clients, partners and prospects
• Drive engagement of users during product trials, on-boarding and post-sales
• Support the expansion and growth of the region, through sales, marketing and recruitment
• Work closely with the Commercial team in ongoing business development activities, including input to the commercial strategy and helping to build customer networks
• Support upselling by encouraging client usage of the Vortexa SDK/API & other additional services and facilitating integration of Vortexa solutions within client workflows
• Develop strong relationships with clients, serving as a key advocate of clients inside Vortexa
• Contribute to product roadmap in prioritisation discussions as well as participate in a wide range of product improvement initiatives
• Lead internal and external training as well as development of in-house market knowledge
• Help raise the brand awareness and profile of Vortexa in the region
• Build and maintain industry networks in the region
• Attend and present at industry and in-house events

• Experience in a market analysis/research, consulting or customer facing role related to the oil & gas or shipping markets
• Experience with visualisation tools such as Tableau and/or PowerBI
• Broad understanding of market fundamentals, contracts/pricing structures and trading strategies
• Customer-success orientation: Presenting to and fulfilling requests from demanding clients on deadline
• Highly proficient in advanced excel and data analysis
• Experience producing written materials and presentations
• Results-orientated focus, with the ability to efficiently prioritise multiple objectives

• A vibrant, diverse company with like-minded people working together to
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Everyone acts as a company owner with all Vortexa permanent staff having equity options
• Flexible working environment to support your ever-busy life
• Regular team and company wide-events
• 15 days of PTO
• 401k with up to 2% contributions matched by Vortexa
• Private Health Insurance offered via Blue Cross Shield
• Dental and Vision cover offered via Guardian
• Mental Health Support offered via Spill to help you stay on the top of your emotional wellbeing
• Learning & Development opportunities & individual budget for L&D resources that you need to help you grow professionally
• Global Volunteering Policy to help you \xe2\x80\x98do good\xe2\x80\x99 and feel better
• Enhanced parental leave
• Birthday leave - a day off on your birthday
• Opportunity to buy up to 5 additional days of holiday a year

Vortexa