Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Customer Experience (CX) Strategy crafts the future of the CX Organization at Workday. We ensure that our strategy and portfolio continually achieves customer value while accelerating the realization of Workday\'s growth and corporate strategy. We do this by delivering data-driven insights across our customers, products, and business to Workday\'s Chief Customer Officer and CX Senior Executive Team to define, align on, and implement our global CX strategy.

The Customer Intelligence (CI) function in CX Strategy integrates and contextualizes data across all touchpoints to deliver timely, relevant, and personalized experiences. Key outcomes of CI include targeted customer segments based on similarity groupings; defining metrics to understand a customer\xe2\x80\x99s lifecycle stage; analyzing customer behavior to identify risk and growth potential; relating customer sentiment with engagement or usage patterns; and linking all of this together to recommend the next best action.

About the Role

The role requires an outstanding hands-on individual to help deliver an innovative CI function that uses data to transform how CX works. You will play a key role in delivering insights and recommendations that ultimately improve how we engage with and deliver value to our customers. Key responsibilities include:

Advocate data-driven decision making as a trusted advisor on analytical thinking and interpretation of insights.

Build strong rapport with CX teams by delivering recommendations that will help them achieve their business goals.

Construct business requirements and functional design with technical teams and SMEs to accurately reflect needs and assumptions.

Participate in agile product development by providing counsel on business understanding, logical thinking, and statistical techniques.

Develop initiatives to advance progress towards innovative, self-service platforms for Customer Intelligence.

Facilitate conversations across CX at multiple levels and convey technical data and product details in a stakeholder-appropriate manner.

About You

We are looking for someone with commercial savvy, data translation, and technical customer analytics capabilities. You will be able to convey insights from data to Leaders and communicate recommendations in the language of the business. At the same time, a strong analytics foundation allows you to guide technical resources on the execution of strategic priorities. You intrinsically understand how to use technology to scale impact.

Basic Qualifications

Proven track record in analytical thinking, modeling, strategy and/or business transformation.

Past professional services or consulting experience is advantageous.

Strong commercial mentality to understand strategic business priorities and translate them into analytical problem statements.

Evolved critical thinking skills and resourcefulness to circumvent constraints in pursuit of innovation.

Knowledge of analytical, business intelligence, and data warehousing/engineering techniques.

Experience with data models, data mining, and machine learning applications bringing together diverse data sources.

Ability to convey ideas in a clear, concise fashion to technical and non-technical audiences.

Flexibility to shift direction quickly when business priorities change.

Workday Pay Transparency Statement

The base pay range for the primary location of this job is listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate\xe2\x80\x99s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, future potential and internal pay parity. For more information regarding Workday\xe2\x80\x99s comprehensive benefits, please .

Primary Location: USA.WA.Seattle

Primary Location Base Pay Range: $167,200 - $250,700

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday