Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Comcast is looking for a strategic, passionate, and collaborative Manager of CX (Customer Experience) Insights to support the growing CX/EX Insights arm of the Consumer Research & Insights (CR&I) organization. This individual will be responsible for uncovering customer insights across the entirety of the Customer Journey as well as our assisted and unassisted customer channels. They will also play a critical role in advocating for the customer when interacting with stakeholders and across the organization, ensuring that the customer perspective is represented as we both refine and create new world class experiences. This position works collaboratively with cross-functional partners across the organization including Retail, Sales, Omni-Channel, Digital, Marketing & Communications and CX Strategy & Operations. They also work closely with internal insights teams to share and unify insights that support a holistic understanding of customer needs and aspirations. The Manager will be an invaluable resource to business partners by actively participating in weekly meetings, fielding research requests from stakeholders, and turning insights into actionable nest steps that ultimately empower the organization to provide a better experience for our customers. The candidate will oversee Customer research from end-to-end and communicate meaningful results multiple times per month through presentations, emails and tailored executive summaries. This candidate must have a can-do attitude, proven track record of managing complicated project timelines with multiple external stakeholders, and most of all a passion and respect for our current and prospective customers. Core Responsibilities
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