Job Description

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay

Description The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization\xe2\x80\x99s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Services Representative performs customer service functions in the ambulatory setting, including communicating with patients and guests. Ensures highest level of customer service is provided to the patients and company representatives in person and over the phone. Performs patient registration activities, confirming identity and providing necessary information related to their visit. Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Obtains and updates required patient information and completes patient registration as needed, including as necessary patient identification, patient demographic information, and verifying insurance information.
• Obtains patient consents/authorizations, including making sure consents are within the past 12 months and the insurance card is current.
• Answers phone and schedules appointments.
• Coordinates scheduling of outside testing for patients.
• Directs and documents patient calls as appropriate.
• Collects co-payments, outstanding balances and point of service payments.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status and escalates to leadership excessive wait times.
• Serves as liaison between patient and practice, with other departments, and referring physicians.
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• This role may support additional projects, perform administrative tasks, and other duties as assigned.

Qualifications Required:

• High School Diploma or equivalent required
• One to three years prior Physician office experience required

Preferred:

• Medical office coding preferred
• Previous customer service experience preferred
• Experience in oncology, radiation oncology, and healthcare preferred
• Associate degree

Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.