Job Description

Summary
The Community Health Services Division of Public Health- Seattle & King County seeks a Bilingual Spanish speaking Administrative Specialist II | Patient Services Representative to join our dynamic, multidisciplinary, and diverse team at our Eastgate Public Health Center in the delivery of health services to the county\xe2\x80\x99s most vulnerable people.

Eastgate is one of our largest centers, where we provide family health, pediatrics, family planning, teen clinic, parent-child health, dental, health insurance, and Orca life enrollment services. Our clients are culturally, socially, and linguistically diverse. Applicant should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness, mental illness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency. The successful candidate must have excellent and reliable attendance, stellar customer service skills in person and over the telephone (discretion, patience, etiquette, professionalism), and be an independent self-starter with excellent time management and organizational skills.

Commitment to Equity and Social Justice:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation\'s history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all \xe2\x80\x93 in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.

Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan.

Who May Apply:

These full-time positions are open to all qualified applicants.
Work Schedule:

PLEASE NOTE: This work is full time, performed on site and in person.
The normal work week is Monday, Tuesday, Thursday, and Friday 8:00am-5:00pm and Wednesday 9:00-6:00.
Job Duties

• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Answer incoming calls, schedule patient visits with appropriate providers and programs.
• Schedule patient visits by determining the appropriate providers and programs for patients to be scheduled with, assure timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic, Provider One, and Microsoft Office.
• Utilize interpreters as appropriate for languages other than Spanish.
• Coordinate patient and paperwork flow for practice assuring that patients and their records are prepared for the visit and assuring that all information is available to the provider via an electronic health record system.
• Perform general office duties such as copying, faxing and other clerical duties.

Experience, Qualifications, Knowledge, Skills

• At least one or more years of experience working in a healthcare setting providing a high level of customer service in a fast-paced, high volume setting or relevant education or training.
• Must be able to read, write and communicate in English and Spanish without a Spanish interpreter.
• One or more years of working knowledge of medical terminology.
• Skilled at identifying when triage by healthcare staff is needed and identifying potential emergencies early and responding according to agency policy.
• Knowledge of state and federal laws governing the use and disclosure of protected health information.
• Demonstrated ability to provide a consistently high level of customer service with discretion, patience and professionalism, based on accepted customer service principles and departmental standards.
• Demonstrated ability to communicate with staff and clients in a pleasant, non-judgmental, respectful and culturally sensitive manner under varying levels of stress.
• Demonstrated ability to pay attention to detail. Skilled at handling confidential data and situations with tact and discretion.
• Skilled at interacting with patients around potentially sensitive issues and/or volatile situations.
• Skilled at problem solving and troubleshooting.
• Skilled at working both as part of a multi-disciplinary team and independently.
• Skilled at organizing, prioritizing, multi-tasking and adapting to changes in workload demands.
• Skilled at using clinical practice management systems and other Windows-based software programs.
• Ability to learn and use multiple computer programs.
• Skilled at cash handling, including making changes and reconciling a cash register.
• Functional knowledge of medical terminology.
• Skilled at communicating and explaining insurance coverage, billing, payment procedures and other technical information both verbally and in writing to patients and co-workers in a clear, professional, and simple manner.
• Ability to read, learn and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read, write, and communicate in English.
• Ability to provide culturally appropriate customer service and determine when interpretation is needed, as well as communicate, via an interpreter, to a diverse population including immigrant and homeless individuals.
• Skilled at identifying when triage by healthcare staff is needed and identifying potential emergency situations early and responding accordingly.
• Demonstrated ability to move up to 25 pounds in order to move boxes, retrieve health records, replenish office supplies, and prepare encounter forms for processing. This may involve intermittent lifting, standing, stooping, bending, and reaching during the course of the workday.

Supplemental Information

Forbes recently named King County as one of Washington State\'s best employers.
Together, with leadership and our employees, we\'re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation\'s best places to live, work and play.

Guided by our " True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement:

If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply:
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Application process:
Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:

• NEOGOV/Government Jobs on-line or paper application
• Supplemental questionnaire responses
• Resume
• Cover Letter

Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.

Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.

You may attach multiple documents if you wish:

• Copy and paste one or more documents into the text resume section of the application.
• Attach multiple documents/files in the resume attachment section.

Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.

Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.

The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.

Supplemental Information:
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx

Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.

Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.

If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union affiliation:

Protec 17
Contact:
For more information about the application process please contact Mark Lacy at Mlacy@kingcounty.gov.