Job Description

Patient Services Representative Overview This position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.
Patient Service Representative Qualifications The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

• Must be able to sit, stand and walk for long periods of time
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. Additional skills preferred: Proficient in use of all computer software utilized in practice Education: High School Diploma or GED certificate required
Patient Service Representative Key Responsibilities

• Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
• Must be able to schedule patient appointment under guidelines of administration
• Must be able to problem solve and have critical thinking skills
• Must be able to explain policy and procedures to patients and staff
• Must be able to interview patient to obtain personal and financial information
• Must be able to understand and maintain patient confidentiality
• Utilize PMG System: Schedule patient appointments, Update patient demographics & Insurance, Post copays, and Query for patient financial records
• Must be able to perform accurate cash management /transaction procedures
• Perform other duties as assigned

Benefits:

• Monday \xe2\x80\x93 Friday 8a-5p
• Weekends, evenings, and holidays off
• 10 paid holidays per year
• Paid Time Off (Take time when you need it!)
• Excellent Insurance
• So much more!

Kintegra Health Core Requirements 1. Patient First \xe2\x80\x93 An approach to care that holds primary, the well-being and desires of the patient 2. Build not Blame \xe2\x80\x93 Focusing first on finding fault with the process rather than the person 3. Integrity and Honesty \xe2\x80\x93 Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers 4. Cooperation and Flexibility \xe2\x80\x93 Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description 5. Culturally Sensitive \xe2\x80\x93 Always working toward increasing one\xe2\x80\x99s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one\xe2\x80\x99s own culture.
Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Recruiting at recruiting@kintegra.org
We are an equal opportunity employer and value diversity.