Job Description

Position Title

Patient Service Associate (Call Center) 11:30a-8p M-F & EOW

Bell Hospital

COVID-19 and flu vaccines are required for all health system employees. .

Position Summary / Career Interest: The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position is responsible for prioritizing transportation, housekeeping, and dining requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur. The position provides rapid and professional response to all requests and inquiries from nurses, technicians, physicians, and customers, providing outstanding customer service to all callers.

This Patient Service Associate would work in a Call Center capacity with the shift being 11:30am - 8p Monday through Friday & Every other Weekend.

Responsibilities:

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

1) Enters requests for Hospitality Services in computer system timely and accurately; updates information as needed when requests are assigned, completed or changes in status occur.

2) Prioritizes requests for transportation to minimize patients\xe2\x80\x99 wait and to maintain the schedule of

transports.

3) Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned.

4) Notifies receiving department of changes in patient status (i.e., other procedures, isolation issues, etc.); notifies department of status for room cleaning.

5) Assists patients with menu selections and processes customer orders accurately. Determine which

patients have not placed an order for that meal period, and initiate telephone or personal contact as

appropriate. Print nourishment labels.

6) Coordinate delivery of all tube feedings and oral supplement orders.

7) Demonstrates and maintains a high level of professionalism at all times; maintains confidentiality, safeguards files, and files information daily. Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers.

8) Assist with tray assembly as needed.

9) Follows all procedures based on duties being performed.

10) Maintain all workstations in a neat and organized manner.

11) Process patient requisitions by entering them in the computer in a timely matter.

JOB REQUIREMENTS

Required:

2 years of customer service/call center experience

Basic Life Support Certification (CPR, AED, and Choking) to be completed within 30 days of hire date\xe2\x80\x8b

Ability to read, write, and speak English

Experience talking, typing, and listening simultaneously and maintaining confidentiality.

Preferred:

• High School Diploma or Equivalent
• CPR certified for Transport area
• Transporter Experience

Time Type: Part time

Job Requisition ID: R-20515

We are an equal employment opportunity employer without regard to a person\xe2\x80\x99s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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University of Kansas Health System