Call Center Quality Assurrance Auditor
Boston, MA 02116, United States
Job Description
This position is performed on location COVID-19 Vaccinations required This position can be worked Friday - Sunday 11pm -7am OR Friday - Monday 11pm -7:15am In this position you will be assisting supervisors with performing quality assurance audits. Listening and scoring recorded calls and completing scorecards. Additionally, you will assist with answering calls on the 3rd shift and cover for supervisor on occasion.
- Perform quality assurance of Contact Center practices to ensure goals are achieved and the highest level of customer service is delivered!
- Monitor Call Center Representative calls for accuracy of information and to ensure contact-handling quality and professional standards are met.
- Review customer feedback and other metrics and provide Call Center Manager with regular performance updates of Call Center Representatives
- Identify issues and make recommendations for process and quality improvement based on customer feedback and call center best practices.
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Job Detail
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Job IdJD4271712
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBoston, MA 02116, United States
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EducationNot mentioned