Concierge Associate - Nashville, TN ***We offer medical/dental,vision, and 401k benefits, a fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!*** Hybrid work-from-home options (for qualified employees) * *Min 6 mos of on the job training and must meet performance expectations. This position is for a 9:30am - 6:00pm shift in our Nashville office. About Luna and the role: Luna is the leader in on-demand physical therapy. This means we deliver outpatient physical therapy to patients at the location of their choosing, mostly the home but can be the workplace, gym, etc. We are about facilitating the ability to receive exceptional care anywhere and everywhere - no longer constrained to the traditional four walls of a clinic. We believe in a future where anyone can get care and feel better anywhere. We believe in caring for all our stakeholders including our patients, therapists, physicians, and team members. Luna is the leader in on-demand physical therapy. This means we deliver outpatient physical therapy to patients at the location of their choosing, mostly the home but can be the workplace, gym, etc. We do this via in-person delivery and in-app exercises. The Concierge Associate / Call Center representative will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna\xe2\x80\x99s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction. What you will do:

• Manage the registering, scheduling and rescheduling for all new and existing patients
• Record Management \xe2\x80\x93 Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
• Receive, screen and coordinate telephone calls from healthcare providers
• Place outbound calls and emails to patient leads

You will be a good fit if you have:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent

Physical therapy, delivered.www.getluna.com Concierge, patient call center, call center, customer service, patient scheduling, coordinator, inbound, healthcare, customer support, patient support, services, rehab, rehabilitation, therapy, coordination Job Type: Full-time Pay: $18.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Nashville, TN 37206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• High call volume: 1 year (Required)
• Office: 1 year (Required)

Work Location: Hybrid remote in Nashville, TN 37206

• Health insurance