Job Description

About Mountain State Oral and Facial Surgery:

Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we're not only dedicated to clinical excellence--we're also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We're looking for team-oriented professionals who are passionate about growth and excellence.

Why Join Us?

Competitive wages Low-cost medical insurance Zero-premium dental and vision insurance Employer F.S.A./H.S.A. contributions 401(k) with company match Generous PTO, paid holidays, and personal time Seasonal bonuses and company/partner discounts Employer-paid basic life insurance Voluntary insurance benefits Educational Assistance Wellness program and employee assistance program Weekday, daytime-only schedule with early-out Fridays!
Join our growing team and be part of a practice that values both patient care and employee well-being.

Job Title:

Patient Relations Specialist

Job Requirements:

Traveling between Beckley and Princeton as needed to accommodate the doctor.

Position Summary:

To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

Provides customer service support to patients

Scheduling appointments

Conducts patient check in/ check out

Scans/ files

Collects patient payments

Maintains clean and professional working environment, including the waiting room

Answers patient phone calls

Confirms appointments

Assists with charting

Confirms patient insurance

Maintains strict confidentiality

Ensures exceptional customer experience

Any duties required to maintain patient flow and any other extra duties as assigned

Required Skills and Abilities:

Excellent verbal and written communication skills

Excellent interpersonal skills

Excellent organizational skills

Must possess adequate computer skills

Must be detail-oriented

Must maintain professionalism at all times

Must maintain training/ continuing education requirements

Ability to function in fast paced and/ or stressful work environment

Must adhere to company policies and procedures and safety guidelines

Must have reliable transportation

Education and Experience:

High School Diploma or equivalent required

Customer service experience

Physical Requirements:

Frequent sitting and squatting

Frequent bending and twisting

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Financial planning services Flexible spending account Free parking Gym membership Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid orientation Paid time off Paid training Pet insurance Referral program Retirement plan Uniform allowance Vision insurance Wellness program
Work Location: In person