Job Description

Patient Intake Coordinator

We are seeking a Patient Intake Coordinator for our Lehi, UT clinic. In this role, you will own the initial communication to the providers on behalf of our patients, acting as a liaison. You proactively give the doctor and patients excellent support as you gather essential information to direct their experience.

This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.

This is a full-time position consisting of 3 13-hour shifts.
Our hours of operation are from 6 am-8 pm M-F, 7 am-7 pm Saturdays.

Perks of working at Serenity

• Career Advancement Opportunity
• Competitive Pay ($18 per hour)
• Shortened Work Week
• Paid Time Off
• 10 Major Holidays Off
• Fast-paced office setting
• 401k
• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
• Employee Referral Program

What You\xe2\x80\x99ll Do

• Provide the highest level of patient care through compassion and understanding.
• Gather, review, and verify all pertinent information in relation to the patient and their visit.
• Communicate directly with participating healthcare providers regarding patient\xe2\x80\x99s care.
• Demonstrate compassionate support, attention, and assistance to patients.
• Educate our patients on the treatment options Serenity provides.

Minimum Qualifications

• High School Diploma or GED.
• Excellent verbal and written communication.
• Previous experience working with computer-based information systems.
• Proven ability to multitask in a fast-paced environment and maintain resilience in difficult situations.
• 1+ year of experience in a full-time customer service role.

Who We Are

Serenity offers innovative treatments that have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. We bring passion to improving our patient\'s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both!

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

• This position is contingent on successfully completing a criminal background check upon hire.