Job Description

Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the premier choice for those looking to safely achieve their desired results. Our team of dedicated professionals works with each patient to craft a plan that fits both their lifestyle and health needs. We currently serve multiple communities in Illinois, Indiana, Arizona, Ohio, and Florida with ever-expanding locations. If you share our commitment to providing personalized care and have a desire to make a difference, then come join us on this rewarding journey!
SUMMARY/OBJECTIVE The Patient Intake Coordinator (PIC) is an integral part of the clinic, being the first and foremost point-of-contact for patients. The PIC is tasked with delivering an excellent patient experience from initial contact to their last visit. It is a role that requires great interpersonal skills as well as knowledge in customer service to ensure a seamless and enjoyable experience for all patrons. The PIC must remain professional and use their expertise to instill confidence while maintaining clear communication with patients. As such, this position requires an individual who not only excels in customer service but also possesses strong problem-solving capabilities, ensuring no issue remains unresolved.
RESPONSIBILITIES INCLUDE:

• Answering all incoming calls.
• Scheduling new and returning patient appointments.
• Confirming appointments.
• Greeting all visitors and checking in and out all patients.
• Ringing up retail purchases.
• Memorizing all phone scripts.
• Maintaining a general understanding of all Options diet programs.
• Weighing-in patients (As needed).
• Giving intramuscular injections (Training provided).
• Educating patients to self-administer subcutaneous injections (Training provided).
• Managing patient flow so wait times are limited
• Closing and reconciling the point-of-sale system

• Energetic and passionate.
• Able to multi-task.
• Customer service oriented.
• Positive attitude.

• One-year experience in a receptionist, front desk, or customer service role.
• Currently studying for a degree or certification in the nutritional or medical field (Preferred).

• Medical (Employer supplemented), Dental, Vision
• Parental PTO
• Employer-paid short-term disability
• Paid Time Off (PTO)
• Long-Term Disability
• FSA- Flexible Saving Account- Dependent Care
• EAP- Employer Assistance Program
• Continuing Education Reimbursement
• Ongoing Teambuilding Events and Experiences
• Continuing to enhance and enrich and formalize our employee recognition and rewards program
• Generous discount on Options Medical Services and Products (40%)
• Promotion and Career Growth Opportunities