Job Description

Basic Function

*First review of applications will be on March 8th*

Under the general direction and in collaboration with the Community Center Manager, provide a quality experience for the public by developing and maintaining customer service operations at the front counter, and for the member development and retention program, and perform other related duties as required. Oversee the daily customer service front desk operations, cash handling procedures, assist in maintaining accurate accounting of all daily Community Center and Recreation revenues. Hire, train, and supervise assigned part-time, temporary, and seasonal community center front desk staff and volunteers.

Essential Duties and Responsibilities

Essential and other important responsibilities and duties may include, but are not limited to the following:

Provide customer interaction face to face, over the phone, and via e-mail; responsible for resolving complaints and respond to feedback.

Resolve building schedule conflicts as needed such as double bookings, weekend rental issues or other scheduling conflicts.

Oversee management of the Federal Way Community Center memberships that includes City employees, personal training, subsidized, and childcare utilizing the recreation software program (RecTrac); monitor, manage membership rates, sales, retention, and revenue expectations; manage pass guidelines, procedures and all documents and forms.

Oversee non-member guest traffic consisting of monthly sales reports, and various promotional efforts.

Supervise, hire, train, and schedule assigned work for seasonal and temporary staff for front desk and the locker room. Comply with City and department policies, procedures and guidelines; hold staff accountable for performance of essential job duties.

Perform records retention utilizing the Laserfiche, to include entering documents, using templates and knowledge of retention timelines and data requirements.

Maintain on-going relations with several organizations including Safe Place, Career Path Services, and Highline Community College.

Prepare and review a variety of forms and reports such as invoices, supply requests, accident forms, etc. and is responsible for timely and accurate submission of information.

Compile information for public relations and publicity, including news releases and periodic center newsletters.

Serve as the City Liaison for the Youth Commission; assist the Commissioners in developing their annual work plan that includes fundraising, volunteering, and various other activities; manage the scholarship that receives donations from front desk pass sales that the Commission oversees.

Handle emergency or crisis situations; may be required to perform emergency care.

Maintain regular, reliable and punctual attendance.

Education and Experience

Any combination of education and experience equivalent to a bachelor\'s degree in Recreation and Leisure Services or related field and two (2) years\' experience in center operations, customer service, budgeting, coordinating programs, recreation planning, and supervision, orientation and training of staff.

Licenses and Other Requirements:

• Successful completion of employment reference and background check.
• Valid Washington State driver\'s license
• Current Infant and Adult CPR, First Aid and AED Certificate

Knowledge and Abilities

Knowledge of:

• Policies and procedures and activities of the Parks Department Recreation Division as they pertain to the performance of the duties of the Community Center Services Coordinator.
• Outstanding customer service practices and skills.
• Principals of marketing and public relations.
• Facility rental coordination and expertise.
• Excellent verbal and written communication skills.
• Policies, procedures and activities of the Parks, Recreation and Cultural Services Department as they pertain to the performance of the duties of the Community Center Services Coordinator.
• Budgeting, revenue and expense management and long range planning.
• Cash control and daily deposits and record keeping.
• Training methods.
• Public community center operations.
• All areas of recreation and social activities.
• Leadership and supervision.
• RecTrac, Laserfiche, and Volgistics.

Ability to:

• Instruct others through explanation, demonstration and supervised practice.
• Understand and exercise the principle of conceptual systems, including leadership, teaching, reinforcement, etc.
• Communicate effectively with employees and various facility users to establish and maintain effective working relationships.
• Handle sensitive or stressful situations with tact and diplomacy.
• Operate various kinds of tools and equipment.
• Work successfully in a team-oriented atmosphere that provides citizens and employees with accurate information
• Develop customer service and human relations skills.
• Develop and make recommended changes to policies and practices.
• Plan programs, develop work schedules, and correspond with the public.
• Promote programs and activities through schools, flyers, newspapers, media and community contacts.
• Be creative, innovative and flexible; use extraordinary conflict resolution skills while assisting with the overall operations of the department.
• Use independent judgment and decision-making within established policy.
• Prepare various reports, forms, studies, schedules, brochures and fliers, records, budget, letters and memoranda with the proper format, punctuation, spelling and grammar, using all parts of speech.
• Speak with poise, voice control and confidence.
• Record and deliver information in a teaching or instruction setting. Follow verbal and written instruction.
• Assist with planning and implementation of Recreation & Cultural Services division budget.
• Prepare and maintain a variety of records and reports.
• Plan recreation and leisure activities for wide ranges of interest, ages and abilities.
• Perform mathematic computations.
• Negotiate contracts and agreements.
• Resolve conflicts in a positive manner.
• Work independently with little direction.
• Prepare clear and concise correspondence and written materials and marketing media.
• Use personal computers for word processing and recreation information, input and retrieval.
• Prioritize and schedule work.
• Meet schedules and timelines.
• Recruit and select employees, volunteers and contracted instructors.
• Demonstrated ability to positively and effectively interact with diverse individuals to accomplish a common goal.
• Work long, irregular hours including evenings and weekends as scheduled.
• Physically perform the essential functions of the job.

Environmental Conditions/Physical Effort

Work is performed primarily in a recreation center and an office environment. Employee may be exposed to noise from basic office equipment operation. May require travel to a variety of locations to perform work and attend meetings. May include carrying, bending, stooping, squatting, walking, standing, jogging, running throughout shift. Perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently and or negligible amount of force constantly to move objects. Must be adaptable to performing under high stress when confronted with an emergency. May be required to work long hours (12 -14 hours) periodically. Requires ability to operate various vehicles including vans.

Government Jobs