Job Description

Medical Office Manager

Division: Health Services

Reports To: Primary Care Director

Employment Status: Full Time

FLSA Status: Exempt

Schedule: 40 hours/week

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Medical Office Manager is responsible for the success of the Dena\'ina Wellness Center\'s non-clinical staff. The Manager provides direct oversight and supervision of the Registration Technicians, Central Schedulers, Un\'ina Navigators, and Travel/Referral Technicians, including daily operations which includes hiring, training, productivity, quality, scheduling, staffing, etc. to ensure the needs of the Dena\'ina Wellness Center and un\'ina are met. The Manager ensures that the scheduling and registration processes are completed in a manner that facilitates a smooth revenue cycle.

Essential Functions

• Responsible for recruitment, hiring, training, and daily supervision of scheduling, travel, referral, registration, office flow to ensure patient flow, scheduling, patient registration, check in/out, accurate verification of insurance, referrals, scheduling, travel and referrals
• Interview, hire, provide orientations, mentor staff, complete schedules, timesheets, and approve leave for non-clinical staff, and facilitate team meetings and delegate tasks accordingly
• Responsible for the oversight of essential functions of the front desk with regard to un\'ina flow, check in/out, accurate verification of insurance and data entry
• Responsible for the oversight of essential functions of central scheduling including scheduling in all electronic medical record systems, transferring calls, messages, accuracy, and professionalism
• Ensure staff are fully trained and demonstrate strong customer service and professionalism
• Ensure that Un\'ina Navigators and Travel/Referral Technicians stay up to date with Medicaid/Medicare and VA policies
• Ensure coverage at all supervised positions during Dena\'ina Wellness Center open hours
• Coordinate with the Finance department regarding Revenue Cycle process
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe\'s objectives.

Working Conditions

Lifting Requirements

\xc2\xb7 Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

\xc2\xb7 Stand or Sit (Stationary position)

\xc2\xb7 Walk (Move, Traverse)

\xc2\xb7 Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)

\xc2\xb7 Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

\xc2\xb7 See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

\xc2\xb7 Repetitive Motion

OSHA Categories

\xc2\xb7 Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job:

List Tools:

Drives KIT or Personal Vehicle:

Other:

Travel

\xc2\xb7 Local

\xc2\xb7 In-state travel

\xc2\xb7 Out-of-state travel

Qualifications

Education

\xc2\xb7 Bachelor\'s Degree in Healthcare Administration or Business, or combination of education and experience in healthcare settings may be substituted for a degree

Experience

• Five (5) years\' supervisory experience in a business office and experience in a healthcare setting
• Experience and understanding of the Revenue Cycle function within an organization
• Experience in insurance verification and charge collections
• Knowledge of, and experience in, Electronic Health Records with specific focus on Patient Scheduling and Registration
• Knowledge of HIPAA and 42 CFR, Part 2

Preferred

\xc2\xb7 Knowledge and experience working with cultural diversities

• Experience working in Cerner preferred
• Knowledge and experience working within the Alaska Native health system preferred

License/Certification

• Valid Alaska driver\'s license and must remain insurable under Tribal policy

Special Skills

\xc2\xb7 Exceptional Customer Service Skills

• Effective written, oral, and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to work independently.
• Critical Thinking-ability to gather and integrate information to arrive at effective solutions.

Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un\'ina, visitors, co-workers and others

Kenaitze Indian Tribe