Front Office Manager
Olympic Valley, CA 96146, United States
Job Description
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Summary
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include:
- Responsible for short and long term planning and the management of the hotel\xe2\x80\x99s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Service oriented style with professional presentations skills
- Previous Department Head experience required
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Must have excellent organizational, interpersonal and administrative skills
- Previous progressive Rooms Division experience required
What You Will Love About Us:
- Come join our amazing location in Olympic Valley, CA in the Lake Tahoe Area
- Discount hotel stays for colleagues, friends and family
- Wellness & Tuition reimbursement
- Complimentary parking
- Complimentary meals during work hours
- Hyatt Perks which includes thousands of national and local partners for various discounts
- Health, Dental, Vision Insurance eligibility after 30 days of employment
- 401(k) Retirement plan & Hyatt stock purchase plan.
- Paid Parental Leave
- Complimentary Golf
- Discounted Ski Passes!
- At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague\xe2\x80\x99s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.
- We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow\xe2\x80\x94we never lose sight of what\xe2\x80\x99s most important: People
- We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel\xe2\x80\x94and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job\xe2\x80\x94it\xe2\x80\x99s a career for people that care
- Wellbeing is the ultimate realization of our purpose \xe2\x80\x94 we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we\xe2\x80\x99ve earned a place on Fortune\xe2\x80\x99s prestigious \xe2\x80\x9c100 Best Companies to Work For\xc2\xae\xe2\x80\x9d for the last nine years.
- We\xe2\x80\x99re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
- Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board\xe2\x80\x94from who we hire and develop, organizations we support, and who we buy from and work with.
- Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
- Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We\xe2\x80\x99d love to consider your unique experiences and how you could make Hyatt even better
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Job Detail
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Job IdJD4254889
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOlympic Valley, CA 96146, United States
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EducationNot mentioned