Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\'s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\xe2\x80\x99s most valuable enterprises \xe2\x80\x94 global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. .Learn more about our culture and how we make our employees happier throughThe Sprinklr Way Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\'s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\xe2\x80\x99s most valuable enterprises \xe2\x80\x94 global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. .Learn more about our culture and how we make our employees happier throughThe Sprinklr Way Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\'s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\xe2\x80\x99s most valuable enterprises \xe2\x80\x94 global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. .Learn more about our culture and how we make our employees happier throughThe Sprinklr Way What you will do: Discover and realize ongoing success criteria for Sprinklr clients with the following:

• Manage and optimize configuration of onboarded Sprinklr clients, to help customers achieve positive business outcomes through the use of the Sprinklr platform
• Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective
• Proactively identify, document and deliver in-platform solutions to new and existing client use cases, so customers can realise the value of Sprinklr\'s platform
• Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
• Maintain platform relevance according to on-going changes and business needs.
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Ensure that every client derives the most value possible from the Sprinklr platform.
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Who You Are & What Makes You Qualified:

• 5+ years of experience in Enterprise Software deployment management and/or implementation.
• Excellent written and verbal communication skills.
• Strong technical background with advanced computer skills.
• Ability to work independently and as a member of a team.
• Demonstrate experience and a passion for the social media technology universe.
• Extremely strong communication and presentation skills.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
• Passion for solving client challenges and commitment to client delight.

Why you\'ll love Sprinklr: We\xe2\x80\x99re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development. Job Type: Full-time Pay: From $110,217.00 per year Benefits:

• 401(k)
• Flexible schedule
• Health insurance

Compensation package:

• Yearly pay

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New York, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person