Description
The Employee Services Consultant position is responsible for providing services to a department or group of departments which includes managing, consulting, monitoring, analyzing data, and providing ongoing operations support to management and employees. Responsibilities include onboarding, employee relations, talent retention, employee engagement, leave administration, and the daily administration and application of the laws and regulations of programs as they apply to the Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Americans with Disabilities (ADA) and other federal, state and city mandated programs. Has contacts with departmental and City administrators, managers, supervisors and employees.

Major Employee Services Consultant Functions
The major functions performed by the Employee Services Consultant include fostering a culture of high ethical standards and providing direction in the application and resolution of issues and concerns regarding the effective administration and compliance with required city, state and federal laws and regulations. This position reports to the Employee Services Manager and or Employee Services General Manager.

DEFINITION OF CLASS
The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.
Examples of Duties
DUTIES & RESPONSIBILITIES: (Illustrative)

• 
  Answers questions as a knowledgeable resource in one or more HR functional areas.
• Assists with training newer professional and technical staff.
• Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
• Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
• Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
• Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
• Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
• Develops goals, objectives and performance metrics.
• Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
• Manages assigned special projects and programs.
• Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
• Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
• Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

Employee Services Consultant II - This is the full-performance level in this series. It is distinguished by the performance of the full range of duties assigned to the Employee Services Consultant II, often with limited guidance from higher level professions. The work of the Employee Services Consultant II is reviewed only as appropriate for the specific task or program.

PHYSICAL DEMANDS
The work is characterized as sedentary. Typically Employee Services Consultant sit comfortably to do their work, interspersed by brief periods of walking, standing, bending, and extended periods requiring the use of computer terminals and technology to accomplish work objectives.

WORK ENVIRONMENT
Work is performed in a comfortable office environment which is appropriately lighted, heated and cooled. The work environment contains no significant hazards. Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site.
Minimum Qualifications
These minimum qualifications establish the education, training, experience, special skills, and/or license(s) which are required for employment in the classification. Minimum qualifications increase based on the level of the position. Note: additional qualifications (i.e. special conditions) may apply to a particular position.

Education
Bachelor\'s degree with major in human resources, business, management, organizational development, or Human Resources.

Experience

Employee Services Consultant II \xe2\x80\x93 Increased levels of responsibility and two to three (2-3) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management and organizational development.

Evaluation Process Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 \xe2\x80\x93 15 points
• Detroit Residency Credit: 15 point