Job Description

About Supplier.io
Supplier.io powers the industry\xe2\x80\x99s most successful supplier diversity programs. Working as a trusted
advisor to the supplier diversity community, Supplier.io\'s mission is to support every program by
providing innovative and superior end-to-end supplier diversity solutions. Equipped with unparalleled
data intelligence, superior technology, and expert guidance, Supplier.io\'s customers can establish and
advance their supplier diversity initiatives effectively and strategically.
We are the pioneer and leading provider of data driven innovation and supplier diversity solutions. Our
mission is to help supplier diversity programs increase spending with diverse suppliers through innovation
and strategic processes. Come join a company with a great mission, culture, and an opportunity to make a
positive social and economic impact.
For more information, visit www.supplier.io.

The Opportunity
Our team of mission-driven Managed Services Consultants are focused on helping customers administer
and evolve their Supplier Diversity Programs. This team supports customers\xe2\x80\x99 Supplier Diversity goals
through quarterly and annual reporting and by providing actionable insights to grow their programs.
What You Will Do

• Build strong relationships with customers, providing quality consultation and timely, accurate

responses

• Support customers with the management of their Supplier Diversity Programs by

understanding their current state, identifying opportunities for improvement, and supporting
the development of strategies to help customers achieve their goals

• Oversee the activities related to customers\xe2\x80\x99 quarterly reporting, including supplier outreach,

accuracy, and compliance, and the compilation of reports

• Analyze customer reports, monitor trends, anomalies, and other insights, then provide

actionable consultation to customer

• Ensure strict confidentiality and security of customer and customer\xe2\x80\x99s 3rd party (e.g., supplier)

data

• Maintain organized and complete records, ensuring that documentation for each customer

is kept current in shared files

• Acquire and maintain knowledge of Supplier.io products and services
• Conduct training for customers and suppliers
• Contribute to the growth and efficiency of the Managed Services team
• Partner with cross-functional teams, such as Project Management, Customer Success, Data,

and Product

• Perform additional professional services as an extension of customer Supplier Diversity or

Procurement Programs such as ad-hoc report creation, benchmarking data compilation,
supplier certification or affidavit collection and other support services as assigned

• Manage larger or more complex accounts independently and with utmost professionalism
• Mentor other members of the Managed Services team
• Contribute to special projects within the department, such as process improvement, new

processes, and creation of new materials

Ideal Candidate will have:

• Bachelor\xe2\x80\x99s degree or equivalent experience
• 5+ years in a consultative customer-facing role, either in Managed Services or Implementations
• Experience with enterprise-sized customers, ideally with Fortune 1000 companies
• Demonstrated success using data and analytics to provide consultation to customers, resulting in

strong customer relationships

• Strong problem-solving skills and the ability to make sound decisions independently
• Exceptional communications skills in spoken, written, and presentation form
• Excellent organizational and time management skills, with the ability to prioritize competing

requests from customers

• Working knowledge MS Office Suite
• Knowledge of supplier diversity, procurement, or supply chain is a plus