Job Description

Position Description: With oversight from the Operations Manager, this position supervises day-to-day operations of a District library and the work of library staff. Conducts library programs and provides service to library customers. Position Responsibilities: Coordinates with the appropriate department to resolve issues pertaining to buildings, equipment, materials and daily operations. Assists Librarians and Public Services Managers in planning, developing, and delivering programs and services that are responsive to identified community needs and align with strategic goals and objectives. Conducts library programs such as Storytimes, training classes, and programs; hosts cultural events. Assists Librarians in developing effective community partnerships that leverage District programs and services for communities. May support Librarians by participating in community events and civic organizations. Recommends revisions to policies, procedures and/or processes to improve workflow and/or customer experience. Provides prompt and friendly service to library customers. Instructs library customers in the use of library equipment and technology, including but not limited to, logging in and out of public computer and printing stations; using material check-out computers and equipment; accessing library account information and paying fines and fees online; searching the library catalog and placing holds; searching online databases, and using online learning tools. Assists library customers in the use of tablets, e-readers, and other personal technology. Responds to customers inquiries regarding library services and operations; resolves complaints; refers inquiries or issues to other departments or staff as appropriate. Assists in collection development by recommending materials; under the direction of Collection Services, performs assigned collection maintenance tasks. May write blogs, articles, reviews or other written pieces as assigned. Serves as the District liaison to local Friends of the Library Performs other related duties as assigned. Qualifications: The ideal candidate will have three years recent supervisory and customer service experience. The District may accept an equivalent combination of education and experience in lieu of the above. Knowledge, Skills and Abilities: Knowledge of: - ~ Library resources, programs, and services.
~ Principles and practices of supervision.
~ Principles of intellectual freedom and open access. Skill in: - ~ Use of computer systems and various software programs. Ability to: - ~ Train and direct the work of subordinate staff.
~ Write effectively using correct grammar, punctuation, and spelling.
~ Work independently and be self-directed.
~ Manage detail; recognize and set priorities.
~ Find and use resources to provide requested information.
~ Communicate effectively with staff and others, both orally and in writing
~ Consistently demonstrate effective customer service behavior(s);
~ Interact in a professional and respectful manner with District staff and the public;
~ Maintain confidentiality of customer information;
~ Establish and maintain effective working relationships in a team environment;
~ Use initiative, problem-solving skills, and sound judgment; Work Environment/Physical Demands: Work is performed primarily in a library environment while sitting/standing at a desk for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense member interactions. The noise level is usually moderate.
An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds, and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck. Special Requirements:

• Background check required.
• Must have valid drivers license and required insurance when operating a privately owned vehicle for business purposes. Must be able to travel to other locations to perform work, and/or attend work-related meetings, workshops, or conferences.
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Job Advertisement: Benefits & Leave

All employees:

• Employee Assistance Program (EAP)
• Paid sick leave

Employees scheduled for 20+ hours per week also eligible for:

• 12 paid holidays
• Vacation leave
• Washington State PERS retirement
• Deferred compensation plans
• Employer-paid Dental, Vision, Life and LTD for the employee
• Dependent coverage available at employee expense
• Medical coverage available

For more information:
2023 Salary Schedule
Human Resources Policies (includes information about benefits, compensation and leave)