Job Description

Contract IT Support Specialist

Connection has a fantastic opportunity through our Technical Staffing division for a IT Support Specialist in Martinsburg, WV. This is a contract-to-hire opportunity for an outstanding company in the clothing industry.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That\xe2\x80\x99s what we do. We\xe2\x80\x99re the IT Department\xe2\x80\x99s IT Department. Our customers also trust us to find the best people in the industry which is where you come in! Our team works hard to match the right opportunity for the customer AND the candidate.

Why You Should Join Us:

We take pride in supporting our contract W2 employees with a health benefits package that kicks in the first of the month after you start! More perks also available and an entire team that is there for you when you need them. We are committed to making your work experience the best it can be!

Send resumes to amanda.kryska@connection.com for consideration or apply direct to this posting.

Requirements:

• Warehouse familiarity is highly preferred.
• Proficient with Ethernet, Wifi, and troubleshooting connection issues.
• Follow phone guided instructions from management or critical vendors.
• Troubleshoot basic network issues to assist in narrowing problem scope.
• Strong troubleshooting skills, being able to logically work an issue to quickly come to resolution.
• Excellent communication skills.
• Some network experience (switches, troubleshooting).
• O365 Experience.
• Help Desk/Desktop support experience - 3+ years.
• Personable/patient demeanor.
• Experience with Azure a plus.

M-F workday, specific hours 7-4, 8-5, 9-6 etc. are flexible but it would be a typical 40 hour work week performing help-desk and network maintenance duties.

• Evaluate new technology hardware and software.
• Resolve technical hardware and software issues.
• Resolve hardware and software problems.
• Resolve software and hardware problems.
• Call from computer users concerning hardware and software system operations.
• Help resolve hardware or software problems.
• Manage software support and maintenance.
• Troubleshoot and provide technical support for software, hardware, and network access issues.
• Resolve possible hardware, software and network problems.
• Providing end-user support for desktop and network-related problems.
• End users in use of hardware and software.
• Centered support to all users on all software applications.
• Diagnosing and resolving technical hardware and software issues.
• Resolve technical hardware, software and telephone issues.
• Assist with off-site support for client functions.
• Interpret problems and provide technical support for hardware, software, and systems.
• Evaluate user requests for problems with hardware and software.
• Provide the following technical services to project staff: computer troubleshooting, technical. support for software and hardware, staff support and training.
• Assist with network software installation and problem troubleshooting.
• Providing technical assistance and support related to computer systems, hardware, and software.