Job Description

We dream big at Sierra Nevada Corporation\xe2\x80\x94advocating the exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As an IT Support Technician IV, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You\'ll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You\'ll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains \xe2\x80\x93 air, land, sea, space and cyber. Learn more about MST

Responsibilities:

• Responsible for executive level technical support
• Support IT Department operational and technical planning and operations while fostering innovation and planning projects
• Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
• Work with stakeholders & IT management to define business and systems requirements for new technology implementations
• Maintain/Support/Deploy IT hardware and software for staff as needed -Support offsite events as needed
• Discover and conduct research on potential technology
• Maintain proficiencies with the latest technologies. Evaluate new technologies and the application within the SNC environment
• Act as a technical advisor in the development and implementation of IT support standards and procedures
• Participates in IT staffing including recruitment, interviews, development and evaluation

Must-haves:

• Associate\'s Degree in a related field of study with 6 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• Team focused with the capacity for knowledge sharing and team leadership
• Strong written and verbal communication skills with end users and leadership
• Drive to maintain current knowledge of industry trends and potential impact on the business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to manage small IT projects
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services
• The ability to obtain and maintain a Secret U.S. Security Clearance is required \xe2\x80\x8b

Preferred:

• Required attributes for this position include a strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• Team focused with the capacity for knowledge sharing and team leadership Strong written and verbal communication skills with end users and leadership Drive to maintain current knowledge of industry trends and potential impact on the support business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to work with people in a team environment and deal effectively with user incidents
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America\xe2\x80\x99s fastest-growing companies.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and .

IMPORTANT NOTICE: This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.

Sierra Nevada Corporation