Job Description

Title: IT Support Technician Work Environment: Working in an exciting and growing industry, surrounded by a team that strives to set everyone up for success! A collaborative environment that encourages new ideas and ensures all employees have a voice. Opportunities for advancement within the company. A unique place to learn and grow with talented, creative, collaborative, and all-round awesome colleagues! OPPORTUNITY FOR ADVANCEMENT TO DESIGN MANAGER FOR THE RIGHT PERSON! Hours: Full-time; approximately 40 hours per-week, including occasional opportunities for voluntary overtime. Normal working hours are Monday thru Friday, 9:00 a.m. to 6:00 p.m., with one (1) hour off for lunch. Role and Responsibilities: Job duties include, but are not limited to, the following.

• Install and configure computer & printer hardware & software
• Monitor and maintain file servers and computer network
• Troubleshoot, diagnose & resolve hardware and software faults
• Respond in a timely manner to service issues and support requests
• Perform network administration, setup accounts for new users
• Maintain company website in coordination with next level support
• Assess issues, escalate to next level support when appropriate

Required Skills: Excellent written and oral communication skills. Ability to \xe2\x80\x9cconnect the dots\xe2\x80\x9d and formulate a logical course of action. Proficient in administration and use of Windows OS, Microsoft Office programs, and Adobe Creative Cloud Suite. Preferred: Ability to provide solutions using CSS and HTML coding. Must be cannabis-friendly; cannabis industry knowledge is a plus. Physical Requirements: Sitting, standing, walking, squatting, bending, hearing, reading information on computer screen, typing on computer keyboard, lifting up to 50 pounds. Licenses, Education & Certifications Required: One or two-year diploma or certificate (or equivalent) in Computer Science or relevant field. Certification will be an advantage (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA A+, Microsoft Certified IT Professional, or MEF Carrier Ethernet Certified Professional (MEF-CECP) certification). Valid state of Alaska driver\xe2\x80\x99s license, with clean driving record, and able to pass a background check. Equipment Used: Personal computers, volt-ohm meter, cable tracer, and various software tools. Compensation: $18.00 to $25.00 per-hour depending upon qualifications, PLUS MONTHLY PROFIT SHARING BONUS. Benefits: Six paid holidays for full-time employees. Unlimited access to LinkedInLearning. One week PTO after two years full-time employment; two weeks PTO after four years full-time employment. Job Type: Full-time Pay: $18.00 - $25.00 per hour Benefits:

• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Anchorage, AK 99515: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: In person