Job Description

About Indigo


IndigoAg is a mission-driven company dedicated to harnessing nature to help farmers sustainably feed the planet. We innovate across a breadth of technology and science disciplines to help enhance agriculture\'s long-term sustainability and profitability and mitigate the climate crisis. We seek to positively impact the world through the digital and biological solutions we bring to the market, creating a more resilient earth, healthier economies, and thriving communities. Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise \xe2\x80\x93 from Fortune 500 to academia, soil science and agriculture, to tech start-ups.



The information Technology help desk specializes in providing Technical Services to internal customers by identifying, prioritizing and confirming resolutions of reported problems with the desktop, laptop and network systems. Ensures installation software, hardware operating systems and configurations issued are properly addressed monitored and resolved.

Responsibilities

• Support all Indigo employees located in the Boston office including visitors in and out of the organization. Utilizing video conferencing and remote tools to support all field staff located in various locations in the U.S. and internationally.
• Configure and ship user devices including laptops running Windows, MacOS, iPhones, and iPads.
• Conduct technology orientation with Boston staff onsite and remotely (over Zoom)
• Conduct technology orientation with field staff remotely over video conferences.
• Maintain availability to receive calls and chats to support field staff and work on all tickets in the ticketing system when available.
• Configure, deploy, and manage local information technology assets (PC\xe2\x80\x99s Laptops, Printers etc.)
• Troubleshoot problems with corporate IT infrastructure (network, laptops, printers, etc.)
• Manages and maintains overall IT security infrastructure and local asset inventory.
• Work with the other IT team members on establishing and maintaining policies and processes.
• Installs and maintains desktop management applications such as a ticketing system, asset management, and remote control.
• Provides and maintains regular reports related to deployments, asset inventory, and software compliance.
• Experience providing advanced troubleshooting for complex problems and ability to provide technical guidance to team members.
• Managing and supporting remote users.
• Managing A/V Software and Systems.
• Managing Third Party Cloud Services.