Job Description

Join Our Team As a Guest Relations Coordinator

Create a Warm and Welcoming Experience for Residents and Guests

We're Seeking a Personable and Detail-oriented

Guest Relations Coordinator

to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families.



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Your Impact As a Guest Relations Coordinator

In This Role, You Will:

Welcome New Residents:

Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup

Provide Comfort:

Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items

Orient Guests:

Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services

Host Tours:

Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services

Coordinate Dining & Events:

Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events

Support Activities:

Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure

Make Daily Rounds:

Check on Residents to Ensure Comfort and Promptly Meet Any Needs

Engage Visitors:

Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience

Collaborate with Staff:

Work with All Departments to Coordinate Guest and Resident Services

Assist with Discharges:

Help Pack Belongings, Carry Items, and Provide Support During Discharge

Follow up:

Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience
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What Makes You a Great Fit

We're Looking for Someone Who:


Has Excellent Interpersonal and Communication Skills Is Proactive and Attentive to Guest and Resident Needs Demonstrates a Warm, Welcoming Personality and Professionalism Is Organized and Skilled at Event or Schedule Coordination Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)
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Benefits (Full-time)

Comprehensive Coverage:

Health, Dental, and Vision Insurance

Extra Protection:

Ad&D, Short-term Disability, Cancer, Critical Illness, and More

Life Insurance:

Whole and Term Policies

Professional Growth:

Tuition Reimbursement

Time to Recharge:

Paid Time off

Retirement Planning:

Immediate 401(K) Eligibility

Unwavering Support:

Exceptional Corporate Resources and Leadership
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Equal Opportunity Employer

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.