Job Description

Gift Shop Associate

Reports To: Retail Manager


FLSA Status: Part time hourly, non-exempt


Prepared By: HR Director


Prepared Date: 11/20/25


Compensation: $16.00 per hour

Experience the Colorado lifestyle you actually moved here for.

At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Canon City is Colorado's hidden gem--with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding--all without battling I-70 traffic. The best part? You'll prosper with a highly competitive wages and benefits, all at an affordable cost of living.

About Us

: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.

We're looking for Gift Shop Associates who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth.

Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!

We love Colorado and we care about our team members and our guests. That's why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.

Summary: Provide outstanding retail customer service to guests by asking questions, listening to their requests, and determining their needs to help them make their purchasing decision. Ensure guests feel welcome and valued at all times.

Essential Functions

Customer Service

Greet guests to create and maintain a welcoming environment and address their needs, questions, and concerns Learn and continually update knowledge of the train experience, including information about the surrounding area attractions and visitor services to provide information and answer a wide variety of guest questions

Transactions

Be accountable for accurate financial transactions and reconciliation, including recording the beginning and end of the day cash drawers; completing sales transactions, counting money; separating charge slips, coupons; balancing cash drawers; bank deposits; writing reports, etc.

Organization

Be responsible for the appearance of the Dept interior and exterior; keep facilities tidy, clean, and inviting to reflect a high level of quality we expect to offer our guests Tasks performed to ensure the quality appearance include checking and cleaning bathrooms, sweeping floors, emptying trash, window interior and exterior cleaning, dusting and tidying merchandise shelves, and similar duties Keep gift shop and back storage areas clean, organized, and stocked Perform other duties assigned by management

Education/Minimum Requirements

High school diploma or actively pursuing an education Retail sales experience preferred but not required

Skills/Aptitudes

Effective and strong communication skills Knowledge and experience with computer applications Strong customer service orientation Attention to detail with the ability to multi-task, working efficiently with little supervision Ability to work well within a team environment

Working Conditions/Essential Job Functions

Energetic and Friendly - High energy workplace, positive attitude with customers and colleagues Flexible - Variable work environment; work is conducted during high and low customer traffic; continually changing schedule due to tourist traffic including long days, weekends, and holidays * Physical - Must be able to lift up 20 lbs, bend, climb a step stool, and stand for extended periods and quickly change skillset to stocking and cleaning when customer traffic is slow